Information Technology Specialist I (00018) - Longwood University

A comprehensive university with a strong liberal arts foundation, Longwood has a distinctive mission to develop citizen leaders who are prepared to make positive contributions to the common good of society. Founded in 1839, Longwood is the third-oldest public university in Virginia. Longwood is part of the proud tradition of higher education in the Commonwealth of Virginia. Roughly one hour's drive from Charlottesville, Lynchburg, and Richmond, Longwood is located in the historic two-college community of Farmville. Longwood currently has approximately 4,600 undergraduate and graduate students and 41,000 alumni. It maintains affiliations with the neighboring Robert Russa Moton Museum of civil rights history and the Longwood Center for Visual Arts, a nationally accredited university art museum. A member of the Big South Conference, Longwood competes at the NCAA Division I level. Job Description: Longwood University invites qualified applicants to apply for the position of Information Technology Specialist I (00018) in User Support Services. The successful candidate will provide technical support to faculty/staff and students regarding networking, software, hardware, e-mail, and telecommunications. This position is responsible for resolving as many customer issues as possible over the phone and for creating and assigning work orders to the appropriate technician when necessary. The successful candidate must effectively communicate policies and procedures to faculty/staff and students over the phone, electronically, and in person as needed. Assistance with hands-on computer repairs is also a requirement as needed. This position is located in Farmville, Virginia, and is required to work in person on Longwood University's campus. Visa sponsorship is not available for this position. Requirements: High school diploma / GED Experience in a customer service environment Demonstrated ability to communicate effectively and efficiently, and to provide outstanding customer support via telephone, electronically, and in person is essential Strong knowledge of various software applications, including Windows OS, Mac OS, and Microsoft Office Suite Bachelor's degree in Computing, Information Sciences, or similar field, or an equivalent combination of education, training, and experience is preferred. Additional Information: This is a full-time, classified, non-exempt position in pay band 4. A successful fingerprint-based criminal background investigation is required. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. Commonwealth of Virginia benefits accompany this position to idclude: State health and dental benefits & flexible spending accounts Paid leave (which may include sick leave, personal leave, annual leave, etc.), and 13 holidays Retirement savings plans (some with limited employer match available (VRS)) Employee Assistance Program Employee discounts for various services, including Verizon. Educational benefits for most employees Cost-effective Fitness Center membership for employees In compliance with the Americans with Disabilities Act (ADA), Longwood University will provide, if requested, reasonable accommodations to applicants in order to provide access to the application and/or interview process. You are not required to note the presence of a disability on your application. If, however, you require accommodations in the application and/or interview process, please contact the Office of Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io . A diversified workforce is an important part of our strategic plan. EOE/AA Application Instructions: Review of applications will begin immediately. Position will be posted a minimum of five business days. Position posted 6/11/2026. To apply for this position, qualified applicants must complete the online application and attach a resume, cover letter, and any other documents to be included with your application materials. If you have been affected by DHRM Policy 1.30 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Card (Blue Card), you must upload a copy of your card when you submit your application/resume. #J-18808-Ljbffr Longwood University