Tecnico di supporto IT onsite

Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who can make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. Job Responsibilities Face‑to‑face IT support of users Hardware installation, movement and de‑installation Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.) System and application changes testing, script preparation in MS Windows10 and MS Office365 environment Small project management related to new hardware or software installation Software, patches and updates installation using MS SCCM Job Requirements 2–3years of experience in a technical ICT environment, preferably in a manufacturing‑based organization General end‑user technology knowledge End‑user workspace platforms (discovery, asset management, client management) End‑user Microsoft platforms (Active Directory, Office, SCCM) ITSM tool set (ticket management software) preferred A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role Soft skills: planning and organizing; attention to details; problem solving; analysis; flexibility; customer sensitivity; technical writing skills Excellent English and local language, written and spoken Diversity and Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. #J-18808-Ljbffr