Front Office Coordinator, Physical Therapy, (Novato), Full-Time, Days

Overview MarinHealth is an integrated, independent healthcare system with deep roots throughout the North Bay. The organization includes MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. MarinHealth partners with UCSF Health and emphasizes high-quality care, innovation, and a personalized touch. Work Shift: 8 Hour (days) (United States of America). Scheduled Weekly Hours: 40. Job Description Summary The Front Office Coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team member with good interpersonal skills and a professional attitude to join our team. The position primarily works in the front office and requires solid administrative experience, strong customer service, and a mature, calm demeanor in a busy office environment. Essential Functions And Responsibilities Answers telephones, triages calls, takes messages, and provides information. Provides support services to patients and medical staff. Schedules appointments and admissions as required. Prepares patient charts and other office documents. Scans and sorts documents into Electronic Health Record. Attends staff meetings. Maintains files. Assists in updating office systems. Inventories office supplies. Assists in the care and maintenance of office equipment. Books, coordinates, and reschedules patient appointments. Relays necessary messages to staff and doctors. Answers questions regarding patient appointments, prescriptions, and testing. Greets and registers patients in a prompt, pleasant, and helpful manner. Verifies necessary information and updates patient records. Assembles patient's paperwork and forms for visits. Requests referrals and authorizations as needed. When scheduling specialists, coordinates related processes. Logs payments and balances receipts. Ensures copays are balanced and reports are properly produced. Oversees reception area, coordinates patient movement, and reports problems of irregularities. Maintains patient confidentiality. Adheres to “Best Practices” as introduced by the company and/or Practice Leader. Performs other related work as assigned or required. This position may require working in multiple locations. Performance Requirements Knowledge, Skills and Abilities: Ability to speak, read, and write English clearly. Knowledge of medical office procedures. Knowledge of grammar, spelling and punctuation. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make any change accurately. Skill in operating a computer, fax, and copy machine. Ability to read, understand, and follow oral and written instructions. Ability to speak clearly and concisely. Ability to establish and maintain effective working relationships with patients, employees, and doctors. Qualifications Education: High school diploma or General Educational Development (GED) certificate required. Completion of business school or related training, including computer courses preferred. Experience: One (1) year of progressive responsibility and directly related work experience. Experience with, and proficiency in, electronic medical records; use of EPIC software is a plus. Computer proficiency: Microsoft Office. Bi-lingual in Spanish desired. Accommodation Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. C.A.R.E.S. Standards MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues. Health & Immunizations To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law. Compensation The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements. Equal Employment All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws. #J-18808-Ljbffr MarinHealth