Clerk - Financial Services

Clerk Financial Services

The Clerk Financial Services in the SBO department is responsible for providing an excellent customer experience through efficient, timely and professional responses to inquiries, verification of coverage, collection of payments, follow-up to customer issues and support of the Financial Assistance process. Our goal is "one touch, one call, one email" resolution which requires knowledge of all aspects of Revenue Cycle.

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Identify patient needs, clarify information and review inquiry presented.
• Research and resolve patient and/or guarantor inquiries in an expedited manner, striving for the "one touch" resolution with a high degree of quality and customer satisfaction.
• Determine if escalation is required and triage as appropriate and applicable.
• Resolve inquiries received from external early out vendors and/or financial assistance partner.
• Review all self-pay credit balance, validate patient refunds and initiate refund process.
• Set up payment plans in patient accounting system. Facilitate patient estimates and financial pre-clearance for cosmetic surgery and international patients.
• Maintain assigned system workqueues.

Competencies (Knowledge, Skills, and Abilities Required):

TBD

Education:

High School Diploma/GED required

AND

Experience:

Minimum 3 years' experience working in a healthcare business office setting or customer service/collections

Minimum Certifications, Registration or License Requirements:

N/A

Additional Information

Epic, Microsoft applications preferred

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

101 E Olney Ave, Philadelphia, Pennsylvania, United States of America

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.