Dedicated Fleet Manager

Job DescriptionJob DescriptionCORPORATE OVERVIEW: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life. CRST'S DEDICATED SOLUTIONS division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions. JOB SUMMARY:The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals.WORK LOCATION: Onsite at Family Dollar in Maquoketa, IA (302 Family Dollar Pkwy, Maquoketa, IA 52060)SCHEDULE: Monday through Friday 6AM - 3PMESSENTIAL DUTIES AND RESPONSIBILITIES:Operational Leadership and Performance: Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freightTeam Leadership and Development: Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectationsCustomer Relationship Management: Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfactionFinancial Accountability: Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goalsSafety and Compliance: Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standardsPerformance Monitoring and Analysis: Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targetsCross-Functional Collaboration: Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilizationContinuous Improvement: Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfactionAvailability: Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfactionTravel: Travel may be required; the amount of travel will vary by roleAccountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needsREQUIREMENTS:Education: High school diploma or equivalentPhysical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable)Experience: Proven experience in transportation or fleet operations with accountability for service and financial resultsCustomer Management: Demonstrated success building and maintaining customer relationshipsAnalytical Skills: Ability to analyze operational and financial data to identify issues and solutionsLeadership: Strong communication, decision-making, and organizational skills to influence outcomes across teamsPREFERRED QUALIFICATIONS:Education: A four-year degree or applicable work experience with demonstrated successExperience: Experience managing customer accounts or dedicated operations with measurable performance outcomesFinancial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitabilityTechnology: Familiarity with transportation management systems and data reporting toolsContinuous Improvement: Ability to drive process efficiency and develop action plans based on KPIsCRST CORE VALUE:Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and CommunitiesEEO STATEMENT:CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.