Field Service Tech III

Field Service Technician

HYBID JOB in Hudson, NH, but candidate may occasionally have to support other sites such as Burlington, Lexington, and Plymouth, MA.

Do you want to go home from work everyday feeling like you accomplished something and made a difference? As a Field Service Technician, you can and you will. You can be instrumental in making sure everyone in every department can perform their daily tasks and keep the company moving forward. A Field Service Tech supports computer users with installation of hardware/software and networking components to meet personal computer needs. Win 11 upgrades and deploy of new replacement machines. Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. Assists with computer studies, projects, and implementation of policies throughout area of assignment. Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers. Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. Diagnoses and resolves moderate end-user hardware/software problems including remote access software. Performs new computer configuration and coordinates the workstation upgrade/replacement process. Participates in the deployment of new software platforms. Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete. Verify with the customer that the problem has been resolved and close case. This position also provides surge support to the company servicde desk to assist during peak volume call hours.

Required Education, Experience, & Skills

• High School Diploma
• 2 yrs. relevant experience
• Ability to be part of a team
• Ability to work independently
• Working knowledge of computer hardware, software, and terminology.
• Basic problem solving skills.
• Must have good communication skills.
• Good organizational skills.
• Working knowledge of ServiceNow Ticketing system a plus.
• Good working knowledge of computer imaging process

Preferred Education, Experience, & Skills

• A+ certification
• High School diploma with 2 yrs relevant experience
• AA degree with min. 1 yrs. relevant experience
• Excellent Troubleshooting skills

Pay Information Full-Time Salary Range: $57319 - $91710 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a teammaking a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.