Assistant Spa & Salon Manager - The Cosmopolitan

Assistant Spa & Salon Manager - The Cosmopolitan 2 days ago Be among the first 25 applicants The SHOW Comes Alive At MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. The Job As an Assistant Manager for The Cosmopolitan Spa and Salon, you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us. By delivering top-notch guest experiences alongside maintaining a pristine environment, you play a crucial role in elevating the overall guest experience. The Day-to-day Ensure efficient daily operations of Spa and Salon, fitness center safety, staff engagement, and alignment with operational procedures, and performance standards Provide timely and professional resolutions for guest related challenges or concerns Work closely with various departments to address equipment malfunctions, submit work orders, and accommodate VIP requests Assist in leading the implementation of policies, operating procedures, and upholding rules, regulations, safety and sanitation guidelines for all Spa & Salon staff Ensure timely resolution of timekeeping issues such as missed punches, maintain employee schedules, and conduct warehouse product orders Assist Spa Leadership in talent development of staff, including conducting interviews, training, performance evaluations, coaching and issuing discipline Provide individualized experiences by engaging with guests and personalizing recommendations to promote services, enhancements, upgrades and retail products The Ideal Candidate Must be a minimum of 21 years of age Has a high school diploma, GED or equivalent educational experience Currently holds or is able to obtain a Food Handler’s Card and Alcohol Awareness Card Has Spa & Salon leadership experience in a hotel or resort setting The Perks & Benefits Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off-shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community Are you ready to JOIN THE SHOW ? Apply today! Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr