Medical Appointment Scheduler/Operator

Medical Appointment Scheduler/Operator

McIver Clinic has been a trusted leader in urological care in Jacksonville since 1921. With multiple locations throughout the greater Jacksonville area and more than 27 providers, we deliver compassionate, patient-centered care across the full spectrum of urology, from minimally invasive procedures to complex surgery and oncology.

We are seeking a dependable, compassionate, and clinically skilled Medical Appointment Scheduler/Operator to join our team.

The Medical Appointment Scheduler/Operator is responsible for answering the phone and working with patients in person to schedule medical appointments, in addition to directing patient calls and taking messages using a multi-line telephone system. This is a fast paced, busy urology practice with over 13 providers and 5 locations.

Essential Functions:

• Answer high volume incoming calls to coordinate and schedule patient appointments
• Greet incoming patients and schedule or reschedule appointments
• Collect patient personal data and insurance information
• Make calls to reschedule appointments when necessary
• Answer questions and provide other information as requested
• Direct calls to other departments and relay necessary messages to staff.
• Maintain the strictest patient confidentiality and adhere to HIPAA guidelines.

Requirements:

• Prior customer service experience in a healthcare setting
• Prior scheduling experience in a medical office setting
• Ability to consistently deliver excellent customer service with a patient-care focus
• Excellent communications skills, both verbally and in writing
• Ability to handle sensitive and confidential information
• Computer proficiency
• High School Diploma or equivalent (required)

Experience:

• Medical Office: 1+ years (Required)
• Customer Service: 1+ years (Required)
• Computer Skills: 3+ years (Preferred)