Integration Engineer

Job Description

1. API & Integration Technology Knowledge

Intermediate hands-on understanding of REST, SOAP, SFTP, APIs, schemas, Developer Portal concepts, and authentication. Able to configure/test integrations, validate XML/JSON schemas, and troubleshoot common interface failures.

1. Integration Testing & Validation

Independently validates integrations for functional and non-functional completeness, including API contracts, error handling, resiliency, access controls, performance, and compatibility. Able to identify integration gaps before production.

1. Technical Troubleshooting & Root Cause Analysis

Able to independently investigate integration and non-production issues using logs, telemetry, test evidence, 5 Whys/fishbone analysis, and coordination with Product, Gateway, Security, and Infrastructure SMEs.

1. Infrastructure, Security & Authentication Knowledge

Working knowledge of API gateways, networking, cloud environments, OAuth/OIDC, mTLS, certificates, TLS, DNS, firewall/WAF concepts, and secrets management sufficient to analyze partner connectivity and environment issues.

1. Technical & Business Impact Analysis

Independently evaluates new products, releases, APIs, infrastructure changes, and security changes to determine impacts, dependencies, risks, testing requirements, partner actions, and rollback considerations.

1. Integration/Project Management

Manages an integration from approval through completion with limited support, including milestones, dependencies, risks, deliverables, execution plans, testing, partner readiness, and escalation of delays. Experience with tools such as Salesforce, Jira, Confluence, or similar tracking platforms is applicable.

1. Customer & Partner Engagement

Can own day-to-day technical engagement with external integration partners, translate technical issues into understandable actions, maintain appropriate communication cadence, and coordinate internally to resolve partner blockers.

1. Technical Documentation & Communication

Produces clear execution plans, impact assessments, data dictionaries, integration guides, test cases, change communications, Standard Work, and technical examples. Can adjust communication for technical and business audiences.

1. Risk, Security & Continuous Improvement Mindset

Identifies integration, privacy/security, operational, and deployment risks; understands when escalation is required; and improves processes through RCA, test-and-learn activities, reusable templates, automation, and lessons learned.