Senior IT Project Manager (5504) - Department of Technology

Senior IT Project Manager Appointment Type: Temporary Exempt – this position is full‑time and excluded from the competitive civil service examination process. The anticipated duration is up to 36 months. Work Location: Majority of work will be at the Department of Technology, 1 S Van Ness Ave, San Francisco, CA 94103. The incumbent may also be required to work at other City and County sites as necessary. Nature of Work: Full‑time with a hybrid schedule. Employees are required to work on‑site a minimum of two days per week in accordance with City & County of San Francisco remote‑work policy. About the Department of Technology The San Francisco Department of Technology (DT) is the centralized technology services provider for the City and County of San Francisco. DT delivers critical infrastructure and services to over 33,000 employees, supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more. With a $170 M+ annual budget and a team of 300+ experts, DT leads digital transformation efforts city‑wide. Benefits of Working for CCSF Competitive pay, benefits, and retirement options Career growth opportunities through training, internal mobility, and subsidized education Diverse work environment in a diverse city Job Description The DT Project Management Office (PMO) oversees a portfolio of 100+ IT projects, leading initiatives that modernize infrastructure and applications. This role will lead complex, high‑impact technology modernization initiatives that support enterprise business objectives and improve services for residents. Key Responsibilities Deliver complex technology modernization initiatives that achieve measurable business outcomes. Manage competing priorities across multiple departments and stakeholder groups. Build strong partnerships with business leaders, vendors, and technical teams. Drive organizational change and user adoption while minimizing operational disruption. Establish trust through transparency, accountability, and consistent delivery of results. Lead multi‑year IT modernization projects from planning through implementation and operational transition. Define scope, objectives, deliverables, timelines, budgets, and resource plans. Develop and maintain project charters, work plans, risk registers, communication plans, and executive reporting. Serve as the primary liaison between IT leadership, business departments, vendors, and external partners. Communicate project status, risks, recommendations, and business impacts to executive leadership and governance bodies. Oversee implementation activities including system integration, testing, deployment, UAT, and production readiness. Ensure compliance with security, architecture, and governance standards. Identify risks, dependencies, and issues; develop and execute mitigation strategies. Lead change management efforts, including communication, training, and user adoption activities. Manage vendor relationships, procurement activities, contract execution, and third‑party consulting engagements. Support enterprise project governance, portfolio management processes, and project management best practices. Provide mentorship and guidance to project team members and junior staff. Minimum Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field, OR Six (6) years of experience implementing and managing large‑scale integrated information systems projects, OR Ten (10) years of experience implementing and managing integrated information systems projects. Desirable Qualifications Experience in IT project or program management, preferably in a large, complex organization. Project Management Professional (PMP) certification. Experience leading enterprise telecommunications or contact center modernization projects. Experience managing ServiceNow implementations or service management transformations. Experience in public sector or large enterprise environments. Familiarity with ITIL, Agile, Hybrid, and Waterfall methodologies. Strong executive presence and ability to develop CIO‑level reports and strategic recommendations. Equal Employment Opportunity The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. #J-18808-Ljbffr San Francisco Department of Technology (DT)