Enrollment Services Specialist I

Job Title Enrollment Services Specialist I

Agency

Department

Proposed Minimum Salary

Job Location

Job Type

Job Description

What We Want

The Office of the Registrar is seeking an Enrollment Services Specialist I to support students, departments, and colleges by providing degree evaluation and curriculum guidance. This position plays a key role in interpreting degree audits in Howdy/Compass, processing requests in the University Adjustment System, and assisting with graduation preparation. The ideal candidate is detail-oriented, collaborative, and passionate about student success. They may also lead projects that enhance enrollment services and academic record integrity.

What You Need To Know

Salary: $45,000.00 - $49,500.00 (based on selected hire’s qualifications)

Cover Letter & Resume: A cover letter and resume are strongly recommended.

Schedule: May require extended or weekend hours during peak season.

Qualifications

Required Education

• Bachelor’s degree or equivalent combination of education and experience.

Preferred Qualifications

• One year of professional experience in higher education.

• Professional experience in a position with admissions, advising or student academic records duties.

• Previous experience in a higher education office of registrar, financial aid, admissions, or advising.

• Experience reviewing and interpreting student academic records, customer service, and student advising.

• Knowledge of student information systems, degree planning, and degree audits.

• Ability to present information clearly and concisely.

• Ability to work with sensitive information and maintain confidentiality.

• Excellent written communication, analytical, interpersonal, and organizational skills.

• Proficiency in Microsoft Office Suite, particularly, Word, Excel, PowerPoint and Outlook.

• Proficiency in Banner 9 or other student information systems.

• Proficiency in Image Now or related document imaging software program.

• Knowledge of the Undergraduate Degree Planner application.

• Advanced knowledge of current university regulations, federal regulations, student rules, core curricula requirements, and state laws related to job responsibilities.

• Knowledge of TAMU policies and FERPA.

Knowledge, Skills, and Abilities

• Knowledge of word processing, spreadsheet, and presentation applications.

• Ability to multitask and work cooperatively with others.

• Knowledge of degree requirements and student records maintenance.

• Ability to adhere to FERPA.

Responsibilities

Advising/Counseling

Assists in advising and counseling departmental advisors across campus on individual students’ academic records to determine whether they have met all the academic and legal requirements for graduation. Assists in responding to questions and counselling needs in person, via email, and over the phone from students, departments, and colleges pertaining to the students’ graduation and provides solutions for problems encountered. Assists with questions relating to the Undergraduate Degree Planner application, courses counting for financial aid disbursement, and available reports for all applications.

Associated AACRAO Core Competencies & Professional Proficiencies: Problem Solving, Professional Integrity, Communication, Technical Knowledge; Records & Academic Services Proficiencies –Academic Policy

Degree Audit – Workflow Functionality

• Assists in ensuring proper workflow functionality for requested course adjustments, additional curriculum requests, undergraduate curricular exceptions, graduate exceptions, and professional exceptions in the University Adjustment System (UAS).
• Assists in maintaining workflow functionality with requests sent from the Office of Graduate and Professional Studies, the Law School, Qatar, and Galveston in Image Now.
• Ensures proper approvals are provided based on college and dean approval documentation for the university.
• A ssociated AACRAO Core Competencies & Professional Proficiencies: Problem Solving, Professional Integrity, Communication, Technological Knowledge; Records & Academic Services Proficiencies – Systems Management, Academic Policy

Interpreting/Maintaining Knowledge of Policies and Rules

• Assists and participates in maintaining knowledge of current and upcoming state statutes as they pertain to student academic records. Interprets and maintains knowledge of current university regulations, federal regulations, student rules, core curricula requirements, and state laws. Assists campus constituency in application of these regulations and laws with respect to individual student records.
• Associated AACRAO Core Competencies & Professional Proficiencies: Professional Integrity, Communication; Records & Academic Services Proficiencies – Academic Policy

Graduation/Commencement

• Assists in review of individual students’ academic records to determine whether they have met all the academic and legal requirements for graduation. Assists in making final determination on those students who will be graduating with honors and coordinates the imprinting of honors on the diploma. Communicates deadlines and state policies to prospective degree candidates and campus constituents.
• Assists in the production of the commencement program, ensuring accuracy of degree candidate information and ensuring degree candidates with directory information withheld are notified and not included.
• Associated AACRAO Core Competencies & Professional Proficiencies: Professional Integrity, Communication; Records & Academic Services Proficiencies – Academic Policy, Graduation & Events

Policy/Procedure Maintenance

• Assists in maintenance of accurate documentation of processes and procedures for the Administrative Services Team in the Office of the Registrar, particularly procedures related to processes in the University Adjustment System.
• Associated AACRAO Core Competencies & Professional Proficiencies: Professional Integrity, Communication, Technological Knowledge; Records & Academic Services Proficiencies – Academic Policy

Daily/Weekly Reports

• Assists in working daily/weekly reports to ensure the accuracy of graduation applications, diploma fee assessment, and student curriculum information.
• Also assists in working reports relating to directory information withheld for graduation, graduation requirements, and students pursuing a double degree.
• Associated AACRAO Core Competencies & Professional Proficiencies: Problem Solving,
• Professional Integrity, Communication; Records & Academic Services Proficiencies – Academic Policy

Who We Are

The Office of the Registrar has the primary responsibility of maintaining academic records of all current and former students. The Office of the Registrar has two priority goals: to maintain a high quality of service to all who come into contact with the office, and maintain and protect the academic integrity of the student record in accordance with University, state and federal guidelines.

Why TAMU?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

• 12-15 days of annual paid holidays

• Up to eight hours of paid sick leaveand at leasteight hours of paid vacationeach month

• Automatic enrollment in theTeacher Retirement System of Texas

• Health and Wellness: Free exercise programs and release time

• Professional Development: All employees have access to freeLinkedIn Learningtraining, webinars, and limited financial support to attend conferences, workshops, and more

• Educational release time and tuition assistancefor completing a degree while a Texas A&M employee

• Living Well, a program at Texas A&M that has been built by employees, for employees

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.