Assistant Property Manager | The Edge and The Brinkley

The Edge & The Brinkley | South Charlotte, NC About Marsh Properties For more than 100 years, Marsh Properties has been a trusted name in Charlotte real estate – recognized for thoughtfully developed communities, timeless design, and exceptional service. Still family‑owned, Marsh takes pride in fostering neighborhoods that reflect Charlotte’s heritage while meeting the needs of today’s residents. Our portfolio features a diverse range of well‑established communities throughout South Charlotte, each designed to create a welcoming environment where residents feel at home. We value integrity, tradition, and community while embracing innovation to stay ahead in a changing industry. Our team members are empowered to make an impact, supported with long‑term career growth, and recognized as the foundation of our continued success. Why Join Marsh Properties Be part of a family‑owned company with 100 years of deep roots in Charlotte and a reputation built on trust. A role with real variety and real impact – supporting leasing, operations, resident relations, and retention across two premier South Charlotte communities. Competitive compensation and benefits, with opportunities for professional development and long‑term career growth. A supportive culture that values your contribution, invests in your development, and gives you the tools to succeed. Position Summary The Assistant Property Manager at The Edge and The Brinkley plays a vital role in the success of two thriving South Charlotte communities. Working closely with the Property Manager, you’ll contribute to leasing performance, resident retention, and the daily operations that keep both properties running smoothly. This role blends people skills with operational discipline, building meaningful resident relationships while staying on top of the details that drive occupancy, renewals, and community standards. It takes someone who is organized, energetic, and genuinely invested in creating a place residents are proud to call home, with the focus and follow‑through to manage two highly desirable communities without losing momentum at either one. What You’ll Do Leasing & Marketing Conduct property tours and guide prospective residents through the application and leasing process. Collaborate with the Property Manager to establish leasing goals and keep the team motivated in meeting them. Monitor closing ratios and leasing performance, identifying opportunities to improve conversion. Support outreach marketing efforts and help coordinate social media content. Resident Relations Serve as a primary point of contact for resident inquiries, concerns, and service requests. Address complaints and lease violations in accordance with community policies and procedures. Support resident engagement through events and timely community‑wide communications. Assist with utility billing compliance through the Conservice submetering process. Property Operations & Maintenance Conduct regular inspections of common areas, buildings, and breezeways alongside the Property Manager. Coordinate with the maintenance team to track open service requests and monitor completion timelines. Maintain open communication between the leasing and service teams to ensure adequate unit inventory at all times. Ensure show units, models, and amenities remain in marketable and welcoming condition. Financial Support Code and upload invoices for Property Manager review and approval. Maintain accurate and timely record keeping within OneSite and other property management systems used daily. Support financial reporting and budget preparation as needed throughout the year. Renewals & Retention Support the renewal strategy by sending offers, follow‑up communications, and completing renewal packets accurately and on time. Maintain an updated renewal tracking spreadsheet and monitor lease terms and trade values. Follow up with residents proactively to support retention goals at both properties. Team & Leadership Foster a positive and motivated team environment. Support the onboarding and training of new associates. Step in for the Property Manager when needed to ensure seamless operations across both communities. What We’re Looking For Education & Experience High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Real Estate, or a related field preferred. Minimum two years of experience in leasing, property management, or a related customer service role. Familiarity with conventional multifamily housing and midrise operations is a plus; willingness to learn the nuances of this type of community is equally valued. Certifications CAM, NALP, or other NAAEI certifications are a plus but not required. Technical Skills Proficiency in OneSite (RealPage) or similar property management software preferred. Comfortable working in a technology‑forward environment. Familiarity with EliseAI, AppWork, Knock, Sprout Social, and Canva is a plus. Proficiency in Microsoft Office Suite. Skills & Knowledge Strong written and verbal communication skills with a customer‑first mindset. Ability to prioritize and manage competing deadlines across two active communities. Working knowledge of Fair Housing laws, landlord‑tenant regulations, and the NAA Lease Agreement. Work Environment This is an onsite role requiring regular movement between The Edge and The Brinkley, both located in South Charlotte. Reliable transportation is required. Occasional evening and weekend availability may be needed to support leasing events, resident activities, or urgent property matters. Compensation & Benefits Competitive salary commensurate with experience. Comprehensive benefits package including medical, dental, vision, and 401(k). Paid time off and holidays. Professional development opportunities. Performance‑based bonus potential tied to the success of both communities. #J-18808-Ljbffr