Service Advisor

Service Advisor Stonewall Harley-Davidson Ruckersville, Virginia, United States About this position Description: Responsibilities Greet and assist service customers in a friendly, professional manner. Prepare repair orders and communicate repair details clearly. Coordinate with technicians to ensure accurate and efficient repairs. Maintain regular contact with customers during service visits. Promote additional services and accessories that enhance the Harley-Davidson experience. Qualifications High school diploma or equivalent required; technical or business degree preferred. Previous experience in a dealership service advisor role preferred (motorcycle, automotive, or powersports). Strong understanding of Harley-Davidson products, maintenance schedules, and repair procedures. Excellent customer service, communication, and organizational skills. Proficiency with dealership management systems (Talon, CDK, or similar) and Microsoft Office. Ability to handle multiple tasks and remain calm in a fast-paced environment. Strong attention to detail and a commitment to quality service. Professional appearance and a passion for Harley-Davidson motorcycles. Valid driver’s license and motorcycle endorsement required. Compensation & Benefits Competitive hourly pay plus performance incentives Medical, Dental, and Vision Insurance LegalShield Coverage Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance 401(k) with Employer Match Paid Sick Leave, Vacation, and Holidays Employee discounts on Harley-Davidson motorcycles, parts, and apparel Ongoing Harley-Davidson service training and certification opportunities Schedule Full-time, including weekends and occasional evenings as required. #ID26 #Harley Requirements: ADA Essential Duties Ability to stand, walk, and move around the dealership for extended periods. Ability to lift and carry up to 50 pounds occasionally. Ability to communicate clearly in person, on the phone, and electronically. Ability to push or maneuver motorcycles (with assistance). Maintain regular and predictable attendance. #J-18808-Ljbffr