Patient Resource Navigator - AD286

Job Details Job Title: Patient Navigator - AD286 Location: Indian Health Clinic - 703 NE Hancock St., Portland, OR 97212 Schedule: Monday through Friday, 8:00 AM – 4:30 PM (approx). Wage Range: $24.15 – $30.45 hourly, non‑exempt Job Summary The Patient Navigator supports patients in overcoming barriers to care and improving health outcomes through culturally responsive care coordination, short‑term case management, and resource navigation. This role addresses social determinants of health such as housing, food security, transportation, and access to healthcare. The Patient Navigator works independently and with multi‑disciplinary teams to connect patients to services, ensure continuity of care, and promote self‑sufficiency. Requires strong relationship‑building, advocacy, and problem‑solving skills, along with a proactive approach to identifying resources and meeting patient needs. What You Will Do Guide patients through healthcare and social service systems to reduce barriers to care Foster trust with patients through culturally responsive, trauma‑informed care Assess patient needs and barriers related to social determinants of health (housing, food, transportation, etc.) Coordinate appointments, referrals, and follow‑up care Educate patients on available social services, eligibility requirements, and application processes Connect patients to community resources and benefit programs (e.g., SNAP, WIC, OHP) Provide clear explanations of care plans, after‑visit instructions, and next steps Arrange transportation, interpretation, and other supports to promote access and engagement Conduct outreach and follow‑ups to support patient engagement Facilitate warm handoffs to internal and external providers, including attending initial appointments when appropriate Support access to culturally relevant programs and community services Initiate, track, and follow up on referrals using a closed‑loop system Build relationships with internal teams and community partners Attend trainings, conferences, workshops, and other meetings as directed by program directors Communicate with care teams to ensure coordinated services Maintain accurate, timely, and compliant documentation in accordance with agency and OARS requirements Submit required documentation to support HRSN‑related billing and reimbursement processes Maintain high level knowledge on all internal NARA NW programs, qualifications and intake processes Perform other duties as assigned Qualifications High School Diploma / GED required Community Health Worker certification (can be attained within 6 months of hire) CPR certification (within 30 days of hire) Professional experience or training which demonstrates ability to perform above‑described duties Valid driver's license, reliable transportation, and active auto insurance Ability to travel between multiple sites and locations in a day Ability to pass a pre‑employment or for‑cause drug test (including marijuana) Ability to pass criminal background and DMV checks Preferred Qualifications Experience working within the Native American/Alaska Native community Bachelor’s degree in healthcare, social work, human services, public health, housing studies, or a related field Experience with Microsoft Office Suite (Word, Excel, Access, PowerPoint); Publisher, Centricity, and database management, and CAST Availability to work some evenings, weekends, and special events, as needed Ability to persuade clients to take courses of action beneficial to their health and well‑being Evidence of ability to convey information clearly, effectively and in grammatically accurate way Evidence of ability to gather information and apply it to current situation to arrive at conclusion, solve problem or make valid decision Benefits 15 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, December 25th, and a floating Birthday holiday Medical, Dental, and Vision Insurance through Kaiser Permanente 13 Paid Days of Sick Time 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days) $50,000 Life Insurance & AD&D Short Term and Long-Term Disability Flexible Spending Account Health Spending Account 401(k) with 4% Match Employee Assistance Program Inclement Weather Days (Snow Days) Public Student Loan Forgiveness – NARA NW is a local 501(c)3 nonprofit, FQHC EEO and Equal Opportunity Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/Alaska Native community is considered a plus. Disclaimer This job description is not intended to be and should not be construed as an all‑inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary. #J-18808-Ljbffr Native American Rehabilitation Assoc. of the NW