Customer Service Representative

Job Description

Job Description

Customer Service Representative

Thomasville, GA | $15.00 - $20.00 / Hour

A local insurance company is looking for a customer service representative to help with ensuring positive customer relations, input data, take inbound calls, and troubleshoot. This company is well established in the insurance industry and is nationwide. You will be expected to take ownership of your position, completing tasks in a timely manner and treating each customer interaction with care.

Responsibilities

• Ensure all incoming calls are answered within 2 rings
• Address basic questions and resolve customer concerns through consistent application of our policies and procedures
• Ensure all policy changes are documented in writing or via audio recording
• Document all policy-related calls in policy notes
• Assist customers by taking premium payments through a variety of payment methods
• Assist agents with commission or policy-related questions
• Direct customers to the appropriate employees or departments when specialized assistance is required
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Other job duties as assigned

Requirements

• High School Diploma or GED
• 1+ year of customer service experience(insurance or call center preferred)
• Ability to work independently
• Positive attitude
• Exemplary customer service skills
• Able to carry out assignments to completion
• Work well under pressure to meet deadlines
• Excellent verbal and written communication skills
• A clean drug screen
• Work well in teams
• A clean background check
• Be able to multitask
• Dress business casual, nice jeans are acceptable
• Pay attention to details

Location: Thomasville, Georgia

Pay Rate: $15.00 - $20.00 / Hour

Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.

New Hire Solutions is proud to be an Equal Opportunity Employer and Drug Free Workplace.

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