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IT Service Desk Leader - Incident, Change & Asset Management

$113k - $145k

Municipal Credit Union

A financial institution in New York is seeking a Service Desk Manager responsible for leading a dedicated team and ensuring the continuous improvement of service delivery. Candidates should have over ten years of management experience, familiarity with Microsoft tools, and a proven track record of driving change. The role offers a competitive salary range of $113,000 to $145,000 annually, alongside benefits including health insurance and a 401(k) with employer match. #J-18808-Ljbffr Municipal Credit Union

Vacancy posted 4 days ago
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