IT Service Desk Leader - Incident, Change & Asset Management
$113k - $145kMunicipal Credit Union
A financial institution in New York is seeking a Service Desk Manager responsible for leading a dedicated team and ensuring the continuous improvement of service delivery. Candidates should have over ten years of management experience, familiarity with Microsoft tools, and a proven track record of driving change. The role offers a competitive salary range of $113,000 to $145,000 annually, alongside benefits including health insurance and a 401(k) with employer match. #J-18808-Ljbffr Municipal Credit Union
$93.2k - $155.79k
...and convenient services to a membership... ...Responsibilities Manage day-to-day operation... ...Lead service desk service-delivery... ...teams Serve as incident management... ...Ownership of the client asset tracking... ...arbitrate enterprise Change Management - articulate... ...Manage IT asset management...AssetLocal areaFlexible hours$180k - $195k
...a highly accomplished Service Desk Manager to lead and elevate our enterprise IT support function into a... ...ITIL-based processes (Incident, Request, Problem, Knowledge... .... Conduct weekly Change Management Meeting with... ...providers. Maintain asset inventory of both physical...AssetFor contractorsWork at officeLocal area$90.4k - $98k
...Develop and execute the IT support services strategy aligned... ...including in-house Team and Managed Service Provider... ...the IT service desk, desktop support, network... ...Ensure effective incident, problem, and change management processes... ...management of IT assets, including hardware...AssetFull timeContract workWork at officeRemote workFlexible hours$135k - $175k
...The Director of IT Service Delivery/Service Management is a pivotal leadership... ...-end IT Service Desk, L1/L2 support,... ...processes for Incident Management,... ...Incident, Problem, Change, Service Catalog... ...Management, Asset, CMDB, IT comms)... ...as an escalation leader during high‑severity...AssetFull timeContract workRemote workFlexible hours- ...Helpdesk Escalation Manager & IT Support Process... ...management and strategic service delivery... ...complex, high-impact incidents and the long-term... ...preventive process changes and knowledge base... ...support or service desk leadership experience... ...of ITAM (IT Asset Management) processes...AssetContract workWork at officeRemote work
- Overview The Manager II, IT Service Delivery is responsible... ...) processes. The leader will establish... ..., including help desk (internal and/or... ...processes such as incident, request, and problem... ..., Problem, Change) Establish governance... ...(MDM, patching, asset management)...Asset
$226k - $275k
...Director of Security & IT New York, NY (... ...protection, and incident response. Implement and manage vulnerability assessments... ...Operations & Help Desk Services Oversee day... .... Manage IT asset lifecycle, including... ...and regulatory changes. Provide training...AssetWork at office$200k
...complete suite of fully managed services that focus on... ...us as an industry leader. We have the... ...reports to the VP of IT & Security and manages... ...platform for incident, problem, and request... ...performance, service desk metrics, project... ...and architectural changes Serve as...Contract work$100k - $130k
...global financial services group with seven generations... ...Advisory, Wealth Management, Asset Management and... ...Role The Junior IT Business... ...portfolio of technology change initiatives, working... ...progress, issues, and incidents for stakeholder... ...global service desk to perform level 1...AssetFull timeWork at office$71.6k - $121.5k
...processing purpose.Critical Incident, Change and Problem Lead page... ...R030095As the global leader in high-speed... ...solutions that enhance service reliability. If you thrive... ...service disruptions.* Manage change processes to mitigate... ....### **The Assets:*** ITIL certification...AssetPermanent employmentRemote workFlexible hours- ...IT Support Specialist/ Service Desk The Ms. Foundation for Women is seeking a highly... ...including device setup and access management Networking &... ...Security, Compliance & Incident Response Support endpoint... ...Operations, Asset & Vendor Management...AssetContract workWork at officeLocal areaRemote work3 days per week
$160k - $225k
...(CCR) Operations IT Lead! Credit Risk... ...Exposure Management (EM), Credit Risk... ...focus on reducing incidents, manual interventions... ...individuals, ensuring service quality, productivity... ..., Problem & Change Management Serve... ...measured by total assets of ~$2 trillion. Mizuho...AssetPermanent employmentTemporary workFixed term contractWork at officeLocal areaRemote workWorldwide- A technology solutions provider in Pennsylvania is seeking an IT Support/Coordinator to maintain accurate records of hardware and software assets. This role involves ensuring support agreements are in place and leading IT projects. The ideal candidate has 1-3 years of experience...Asset
- ...specializes in developing customized IT services whether that be Managed IT Support or Custom Software... ...and creativity. The Service Desk Coordinator is responsible... ...: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Improve...Full timeRemote workWork from homeShift work
- ...A leading energy industry company is seeking an Incident Manager to work remotely. The ideal candidate will have familiarity with operational... ...like ServiceNow and a strong understanding of Azure cloud services are crucial. This role requires strong analytical skills and...Remote work
- ...The Role As the IT Operations Team... ...of the support desk: ticket queue... ...This is not a management role, it is a senior... .... Tooling & Asset Management:... ...support status, incidents, and IT policy.... ...structured IT service management environment... ...real, lasting change, with millions...AssetHourly payFull timeRemote workFlexible hours
$226k - $275k
...Director of Security & IT to lead its enterprise... ...security architecture, risk management, and compliance within... ...mitigate risk Oversee incident response including... ...Lead the internal help desk function, driving timely... ...business needs Manage IT asset lifecycle including...Asset$150k - $180k
...copper mines, and this asset alone is expected... ...asset managers T. Rowe Price and Canada... ...the Role KoBold's IT function supports a... ...tooling Create self‑service application deployment... ...security posture, and incident response Partner across... ...selection, and change management on new software...AssetFull timeContract workWork at officeRemote workShift work- ...insurance organization is seeking a Senior Director of Global Service Delivery to oversee enterprise-wide IT support and service management. The role requires strategic leadership to build scalable Help Desk operations, enhance service management practices, and ensure compliance...
$60k - $75k
IT Field Engineer Location: Independence... ...26 Built on service. Powered by... ...of industry leaders believed... ...a national managed services... ...documentation of IT assets. Support... ...the Service Desk and Operations... ...of event and incident management systems... ...Incident, Change, and Request...AssetWork at officeLocal areaRemote work$28 - $30 per hour
...professional and financial services companies. Why do we stand... ...Our client, a global IT services firm, is seeking a... ...Windows/MAC IT Desktop Support, Incident Technician to join their team... ...Mac operating systems, patch management, and device asset tracking. ~ Solid...AssetWork experience placementRemote work- Global Manager, IT Support Services The Global Manager, IT Support Services leads our worldwide... ...the 24/7 Global Service Desk (Tier 1) and three regional Tech... ...the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational...Remote workWorldwide
- The IT Support Analyst will play an essential... ...focus on customer service Perform physical... ...Track and manage incidents and service requests... ...offboarding Maintain IT asset inventory,... ...and infrastructure changes Proactively communicate... ..., Jira Service Desk, ServiceNow) #J-1...AssetWork at officeRemote work
$114.48k
...Finance Systems (IT Software Dev-PeopleSoft... ...Human Capital Management, Campus Solutions,... ...to validate new or changed code; documents... ...Support to Managed Services team Designs and... ...the CUNY Service Desk. Additionally, CIS... ...the University’s IT assets, maintains the security...AssetFull timeContract workPart timeWork experience placementWork at office- ...fire within you. The Global Manager, IT Employee Services leads NiCE’s worldwide employee... ...overseeing the 24/7 Global Service Desk (Tier 1) and three regional... ...maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational...Remote workWorldwide
- ...supporting ServiceNow while aligning to service management best practices. They will... ...Receive specifications from the IT ServiceNow Manager and deliver a... ...ServiceNow Scripting, Service Desk, Change Management, Incident Management, Asset Management, Problem Management,...AssetFull timeContract workRemote work
$65k - $150k
...Mid Senior Level It Asset Management This is a mid senior level position within the IT function... ...relevant systems (e.g., procurement, help desk). Generate reports on asset... ...asset lifecycle, adhering to established change management procedures. This includes documenting...AssetWork experience placementWork at office- ...front of the customer management. Ensure proper... ...satisfaction surveys. Drive service improvement... ...experience in IT industry Good client... ...troubleshooting. Asset/Inventory... ...Handling end users incidents and IMAC requests... ...accordance with Help Desk escalation processes...AssetWork at office
$15k
...of applying AI/ML to investment management. We have become a multibillion-dollar asset manager, and we have ambitious goals... ...to join our Corporate IT Services (Corp-ITS) team and play a critical... ...challenging requests, and coach service desk engineers Own employee technology...AssetLocal area$35 - $45 per hour
...the proactive management of the site's security... ...of support for incident and recovery... ...reports to the Service Delivery... ...and hours can change and vary as required... ...central service desk, the engineer(s... ...network etc.) assets in line with defined... .... ~ IT Logistics &...AssetPart time
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