Collision Estimator

Collision Estimator

Build Your Career in Collision Repair Are you highly organized, customer-focused, and eager to build a long-term career in the collision repair industry? We are seeking a motivated Collision Estimator to join our growing team. This position is ideal for someone with strong organizational, communication, and problem-solving skills who is looking to develop a successful career in collision estimating. While previous collision estimating experience is beneficial, we are willing to train the right individual who possesses strong foundational skills, a willingness to learn, and a commitment to delivering exceptional customer service. If you're dependable, detail-oriented, and enjoy working in a fast-paced environment, we'd love to hear from you.

Position Summary

The Collision Estimator serves as a key point of contact for customers throughout the repair process by preparing accurate repair estimates, coordinating with technicians and insurance partners, maintaining organized documentation, and ensuring an exceptional customer experience from estimate through vehicle delivery. This role requires strong communication skills, attention to detail, sound judgment, and the ability to effectively manage multiple priorities while learning the technical aspects of collision estimating.

Essential Responsibilities

• Prepare and review vehicle repair estimates.
• Gather vehicle damage information and supporting documentation.
• Communicate with customers, insurance representatives, vendors, and internal team members.
• Coordinate estimate approvals and repair authorizations.
• Maintain accurate electronic repair files and documentation.
• Assist with parts ordering and verify parts received.
• Monitor repair progress and communicate status updates as needed.
• Learn estimating systems, repair procedures, and insurance guidelines.
• Maintain accurate records using company software and Microsoft Office.
• Deliver exceptional customer service throughout the repair process.
• Support daily operations while maintaining accuracy and efficiency.

What We're Looking For

We are seeking someone who demonstrates: strong customer service skills, excellent organizational abilities, attention to detail, professional communication, critical thinking and problem-solving skills, initiative and accountability, ability to prioritize multiple tasks, willingness to learn new systems and processes, positive attitude, and strong work ethic.

Preferred Experience

Candidates with transferable experience are encouraged to apply, including backgrounds in automotive service advising, collision repair administration, insurance claims, customer service, office administration, project coordination, medical or dental offices, service dispatching, retail management, construction administration. Previous collision estimating experience is a plus but is not required. We are committed to training individuals who possess the foundational skills and aptitude to succeed in the role.

Requirements

Required: High School Diploma or GED. Minimum two years of experience in customer service, administrative support, office coordination, automotive service, insurance, or a related field. Strong computer proficiency, including Microsoft Office. Excellent written and verbal communication skills. Strong organizational and follow-up abilities. Ability to manage multiple priorities in a fast-paced environment.

Preferred Experience in automotive, collision repair, insurance, or a related industry. Experience reviewing estimates, invoices, work orders, or technical documentation. Familiarity with customer-facing service environments.

Physical Requirements

This position primarily works in an office environment with regular interaction in the repair facility. Employees must be able to: sit or stand for extended periods, walk throughout the repair facility, occasionally lift up to 20 pounds, operate computers and standard office equipment, inspect vehicles in varying weather conditions as needed.

Benefits

Why Join Our Team? When you join our team, you'll receive: comprehensive on-the-job training, ongoing mentorship and professional development, monthly performance bonus opportunities, stable full-time employment, a collaborative, team-oriented work environment, the opportunity to build a rewarding long-term career in the collision repair industry.

Equal Employment Opportunity

We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace where employees are valued for their skills, dedication, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic protected under applicable law.