IT Helpdesk Technician

IT Helpdesk Technician- L1Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. We are currently seeking an IT Helpdesk Technician- L1 to join the team at our corporate headquarters in Sturtevant, Wisconsin. We take pride in delivering quality projects, building strong relationships, and fostering a collaborative team culture.Key Responsibilities:Responsible for maintaining help desk ticketsSet-up and deploy equipment to new office and field employeesProvides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologiesInstalling upgrades, repairs, movement and replacement of desktops, laptops, and peripheralsIdentify hardware and software technical issues and malfunctionsProvide training to end users as well as create and maintain training manualsPerform physical inventory, minor hardware repair, equipment delivery, and testingAssist with IT projects and business initiativesInterview users to collect information about problems and lead user through diagnostic procedures to determine source of errorsHandle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems EngineerBasic server access to create/modify/terminate user accounts, phone management, etc.Summary of Qualifications:Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information TechnologyExperience with Windows and Office products (Outlook, Excel, Word, PowerPoint)Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)Ability to work in a team environment to meet critical deadlinesExperience with Apple devices such as iPhones and iPadsPrevious customer service experiencePreferred Skills:Experience with Ticket and Asset Management software (e.g., Lansweeper)Someone who has good written, oral, listening skills and customer servicePower Automate ExperienceHorizon offers a collaborative work environment with a strong focus on team culture and professional growth. Our comprehensive benefits package includes:Medical, dental, vision, and life insurancePaid time off and paid holidaysFlexible spending account (FSA)401(k) with company matchCareer development opportunitiesReady to build your future with us? Apply today and become a part of the Horizon team.