Alternative Lending, General Management Executive Director

Executive Director of General Management for Alternative Lending

Join Chase's Connected Commerce Lending Innovation team and shape the future of consumer lending. Drive product launches, optimize in-market solutions, and lead end-to-end business performance in a fast-paced, customer-focused environment.

As the Executive Director of General Management for Alternative Lending, you will have end-to-end ownership of both our existing lending product, Chase Pay in 4, and the development, launch, and optimization of new consumer lending products. You will be responsible for full P&L management in partnership with Finance and Risk, ensuring financial performance and sustainable growth. You will lead a high-performing team, collaborate with cross-functional partners, and balance strategic vision with hands-on operational execution. Success in this role will be measured by your ability to manage in-market products while also preparing new products to go to market, drive adoption and grow the business—all while maintaining a strong controls environment and adhering to regulatory requirements.

Job Responsibilities:

• Drive the strategic development, launch, and optimization of consumer lending products, including defining value propositions, target audiences, and customer benefits.
• Own the P&L for all products, partnering closely with Finance and Risk to ensure financial targets are met.
• Lead and develop a high-performing team, fostering a culture of innovation and accountability.
• Manage business operations for existing products, with a focus on loss rates and operational excellence.
• Accelerate new product development, focusing on rapid go-to-market, adoption, pricing optimization, and revenue generation.
• Ensure compliance with all relevant laws and regulations, maintaining a robust controls environment.
• Collaborate with cross-functional teams (Product, Marketing, Analytics, Legal, Finance, Design, Risk) to deliver on business objectives and customer needs.
• Develop and monitor key performance metrics and dashboards to track product performance and inform decision-making.
• Serve as a subject matter expert on the US Buy Now, Pay Later (BNPL) market, maintaining up-to-date competitive insights.

Required qualifications, capabilities, and skills

• 10+ years of experience in strategy, general management, or a relevant domain, with a focus on consumer lending.
• Proven track record of managing new business or product launches and optimizing in-market products.
• Strong analytical skills, with experience in credit risk, financial modeling, and P&L management.
• Demonstrated success in leading teams and collaborating with cross-functional partners.
• Deep understanding of regulatory requirements and controls in a US banking environment.
• Excellent written and verbal communication skills, with experience presenting to executive audiences.
• Bachelor's degree required
• Comfort in a fast-paced, ambiguous, collaborative and cross-functional environment

Preferred qualifications, capabilities, and skills:

• Master's degree preferred.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.