Field Services Technician

About the Role Associated Bank seeks a skilled Field Engineer II to support and maintain critical IT hardware and infrastructure across the organization. In this role, you’ll troubleshoot and resolve technical issues, support technology deployments, and partner with teams across the business to deliver reliable service experiences. This position offers opportunities to expand your technical expertise, lead projects, and mentor junior technicians. Key Accountabilities Provide on-site hardware repair and troubleshooting support for PCs, laptops, printers, servers, IP telephones, ATMs, and related technology equipment. Configure, deploy, and maintain laptops and peripheral devices to support colleague onboarding, transitions, and ongoing business needs. Diagnose and resolve connectivity, communication, and network-related issues in partnership with internal IT teams. Lead or support technology installations, relocations, and infrastructure upgrade projects while ensuring timely completion. Perform preventive maintenance, inventory audits, and equipment tracking to maintain operational accuracy and reliability. Develop and maintain technical documentation, procedures, and user support materials for supported hardware and systems. Support executive meetings and business presentations through audio/video and technical setup assistance. Recommend hardware replacements or improvements based on service history, performance trends, and operational needs. Travel to company locations as needed to support field operations; a company vehicle is provided for business travel. Education & Experience Associate’s degree in Computer Servicing, Network Servicing, Electromechanical Technology, or equivalent combination of education and experience. 2+ years of experience troubleshooting and repairing PCs, laptops, servers, printers, multifunction devices, and IP telephones. Experience supporting Microsoft Windows environments, Microsoft Office Suite, and Cat5e/Cat6 network cabling infrastructure. Valid driver’s license and reliable transportation. Ability to obtain HP, Data Card, and Lexmark service certifications within 1 year of hire. Preferred: 4+ years of experience supporting enterprise hardware, Cisco networking equipment, and communication systems. Experience with Apple hardware, technical documentation writing, and infrastructure troubleshooting. Strong collaboration, customer service, and project coordination skills. Benefits Retirement savings including a 401(k) and Pension plan. Paid time off to volunteer in the community. Access to diversity-focused Colleague Resource Groups. Competitive salaries with professional development and advancement opportunities. Well‑being programs and incentives; parental leave; employee stock purchase plan; military benefits. Personal banking, loan, investment, and insurance benefits. Compensation Pay range: $19.66–$33.70 per hour. Actual pay may vary based on location, skills, experience, education, and qualifications for the role. EEO & Compliance Statement Associated Bank is an equal‑opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to the Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence; reporting all customer complaints and procedural violations to management or HR; reporting ethical concerns to the anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview, and hiring process. If you need accommodation at any time during the process, please contact View email address on click.appcast.io. Associated Banc‑Corp participates in the E‑Verify Program. Pay Transparency compliant. #J-18808-Ljbffr Associated Trust Company, NA