Information Technology Help Desk Technician

Position Overview The Information Technology Help Desk Technician recruitment is an internal recruitment for current Orange County Fire Authority (OCFA) employees only. Applicants must list all OCFA experience to be considered. Responsibilities Incumbents are responsible for performing first‑level help desk activities in support of the IT and Communication Services Department. Distinguishing Characteristics The IT Help Desk Technician is the first level in a seven‑level information technology series and is distinguished from other classifications by its help desk responsibilities. Education & Qualifications Education requirement (entry level) : High School Diploma or General Equivalency Degree (GED). Experience requirement (entry level) : One year of troubleshooting computer problems in a help desk setting. Highly desirable: 1 year of desktop support in an enterprise environment; 1 year of experience with ordering and managing mobile technologies; 1 year of experience with Mobile Device Management and Help Desk Ticketing Software. Licenses and certifications: None required. Physical Requirements Positions in this class typically require reaching, pushing, pulling, lifting, dexterity, grasping, talking, hearing, seeing and repetitive motions. Light Work : Exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or negligible force constantly to move objects. Work Environment Incumbents work in a standard office environment. Legal & Equal Opportunity Open to current qualified OCFA employees only. The Orange County Fire Authority is an Equal Employment Opportunity Employer. #J-18808-Ljbffr