Call Center Representative (Hospital) - New York, NY - MS 26-15875

Job Description

Job Description

Job Title: Call Center Representative
Location: New York, NY
Job Type: Contract
Duration: 14 Weeks
Shift & Schedule: Night Shift | 12:00 AM–8:00 AM | 5 Days/Week, Including Weekends | 8-Hour Shifts | 40 Hours/Week | First 2 Weeks of Training: On-Site, 8:00 AM–4:00 PM
Local Candidates Required: Yes
Traveler Candidates Required: No

Pay Rate: $29–$31/hr

Note: This job doesn't offer any benefits.

Position Overview

We are seeking a Call Center Representative with recent hospital experience and a background in call center operations, including payroll and timekeeping support. The ideal candidate will have strong communication, problem-solving, and computer skills and be available to work overnight shifts and weekends.

Responsibilities

• Handle incoming and outgoing customer service calls.

• Respond to customer inquiries and resolve complaints professionally.

• Provide technical support and ensure customer satisfaction.

• Assist callers with payroll and timekeeping-related queries.

• Actively listen to callers, identify concerns, and provide effective solutions.

• Maintain clear and professional verbal and written communication.

• Utilize Microsoft Word, Excel, and Outlook for daily operations.

• Perform additional duties as assigned.

Required Qualifications

• High School Diploma or GED.

• Minimum 2 years of experience in a call center environment.

• Minimum 1 year of combined call center and payroll/timekeeping experience in a call center environment is mandatory.

• Recent previous experience in a hospital setting.

• Strong verbal and written communication skills.

• Excellent active listening and problem-solving abilities.

• Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

• Strong computer literacy and technical support skills.