Machinery Service Quoter - Bensalem, PA

Job Description

Job Description

JOB DESCRIPTION:

• Prepare accurate and timely service repair estimates, parts quotes, and additional repair recommendations.
• Serve as a key point of contact for customers, providing updates on repair status and ensuring a high level of customer satisfaction.
• Collaborate closely with Customer Support Representatives, Supervisors, and Technicians to coordinate service activities and resolve issues.
• Review inspections (Cat Inspect) to identify needed repairs and generate additional quotes as required.
• Proactively follow up on outstanding quotes and ensure proper processing and activation of approved work.
• Handle customer concerns, complaints, and quality issues professionally while representing the company.
• Track and code service work for revenue reporting and maintain required documentation and reporting tools.
• Uphold company policies, safety standards, and demonstrate alignment with organizational values while supporting team collaboration and growth.

RECOMMENDED QUALIFICATIONS:

• High School Diploma or equivalent required.
• Minimum 5 years experience in the heavy equipment industry with progressive maintenance/repair experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management time management skills, ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Power Point and other related software.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.