Clinical Healthcare Application Trainer

Clinical Healthcare Application Trainer

We are seeking a skilled Clinical Healthcare Application Trainer with extensive experience in EHR/EMR systems and a focus on Netsmart (preferred) software. The ideal candidate will be responsible for designing, delivering, and maintaining training programs that ensure clinical and administrative staff can effectively use EHR/EMR healthcare applications. The trainer will work closely with cross-functional teams to ensure successful software adoption and user proficiency.

Key Responsibilities:

• Training Program Development: Design and develop comprehensive training programs and materials for end-users of the system, tailored to various clinical and administrative roles.
• Conduct Training Sessions: Lead group training sessions, one-on-one coaching, and virtual sessions for new hires and existing staff on the functionality and best practices of EHR/EMR software.
• Customized Training Solutions: Adapt training content to fit the specific workflows and needs of different departments, ensuring that each user group fully understands how to use the software in their daily operations.
• End-User Support: Serve as the primary resource for questions and issues related to the software, providing hands-on support and troubleshooting during and after the training process.
• Training Documentation: Create and maintain up-to-date user manuals, guides, video tutorials, and other supporting documents to ensure all users have access to key resources for ongoing learning.
• Performance Monitoring: Assess the effectiveness of training programs by gathering feedback, conducting post-training assessments, and tracking user proficiency with the EHR system.
• Collaboration with Stakeholders: Collaborate with IT, clinical teams, and project managers to ensure that training initiatives are aligned with broader organizational goals and project timelines.
• System Updates & New Features Training: Stay informed of any updates or new features within ensuring that users are trained on new functionalities and system improvements in a timely manner.
• Continuous Improvement: Continuously improve training methodologies by integrating user feedback and staying current with best practices in healthcare software training.

Qualifications:

• Bachelor's degree in healthcare, Information Technology, Education, or a related field.
• 3+ years of experience in training or supporting clinical healthcare applications, with specific experience in EHR/EMR systems (Netsmart preferred)
• In-depth knowledge of EHR/EMR systems, especially in a clinical setting, with a strong understanding of healthcare workflows and processes.
• Experience in developing and delivering training programs for clinical and non-clinical staff at various skill levels.
• Excellent communication and presentation skills, with the ability to explain complex systems in a clear and concise manner.
• Strong organizational skills with the ability to manage multiple training initiatives and locations.
• Problem-solving and troubleshooting abilities to assist users with software-related issues.
• Proficiency in creating training materials using various formats such as PowerPoint, instructional videos, and e-learning platforms.

Preferred Skills:

• Experience with learning management systems (LMS) to track training progress and manage user certifications.
• Certification or formal training in EHR (Netsmart preferred) system.
• Experience working in a behavioral health or human services environment is a plus.