GUEST SERVICE MANAGER

Job TitlePizza Ranch® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is a fast-casual restaurant that specializes in pizza, chicken, salad and dessert buffet, as well as also offering delivery and take out. Our franchise has grown steadily with over 220 locations in fifteen states.What makes Pizza Ranch unique is our Vision and Mission. Our Vision is "To glorify God by positively impacting the world" and our Mission is "To give every guest a legendary experience". Our company believes we have a unique opportunity to establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve.Pizza Ranch is committed to making a positive impact no matter how big or small so that each person leaves a little better off, because of the genuine care and concern we give to our guests, team members and communities. If this sounds like an environment where you would like to work, we are always looking for enthusiastic, guest-oriented people who love to be of service to others.Responsibilities:At Pizza Ranch, we view our management team as a vital part of making our business so successful. As a Guest Services Manager, you will be challenged to lead a team to give every guest a legendary experience. You will be expected to assist the management team in leading daily operations and set an example for the team by following the Pizza Ranch Way. Most importantly, you will have the opportunity to provide genuine care for all our staff and guests and to create a legendary impact on those you encounter.Key Accountabilities:Maintain high-quality guest service standardsAssist with the training and development of new and existing team membersProvide legendary guest service and lead staff to do the sameBuild community engagement by partnering with other organizations and businessesRespond to guest complaints quickly and resolve them effectivelyQualifications, Skills, and/or Competencies:Passion for guest servicePassion for leading and developing peopleStrong multi-tasking skills and the ability to prioritize multiple situationsEffective communicator and listener with good oral and written communication skillsHigh school diploma or GEDProficient in basic computer skillsAbility to be mobile and/or on your feet for extended periods of time during the entire shiftRestaurant management experience preferredYou are applying for work with a franchisee of Pizza Ranch, not Pizza Ranch Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.