Division Manager

JM Test Systems provides calibration, test and measurement equipment, and technical services across multiple business segments and service locations. We help customers in industrial, energy, manufacturing, and other demanding environments keep critical instruments accurate, compliant, and ready to perform. Job Summary — The Opportunity Every JM Test Systems location succeeds or struggles based on its leadership. As Division Manager for our Mattoon facility, you'll run the business: its people, its operations, its customers, and its results. In this role, you will lead administrative, sales, and technical staff, manage daily lab operations, and own the division's financial performance, from budgets and pricing to gross profit and growth. Reporting to our COO and working alongside executive, quality, technical, and support teams, you'll make sure work is done safely, on time, to ISO 17025 quality standards, and to our customers' satisfaction. You'll thrive here if you're a proven leader who can build a strong team, think strategically about the business, and stay close to the details that make a lab run well. Key Responsibilities & Outcomes Lead daily operations. Direct lab operations, projects, and services, plan and delegate work, and use production reporting to balance workloads so work is completed on time and to customer satisfaction. Own financial performance. Manage budgets, forecasts, spending, inventory, and pricing within corporate guidelines, and use financial and sales data to grow revenue and gross profit. Build and develop the team. Recruit, train, schedule, and evaluate staff, set clear goals and performance standards, and build a culture of trust, respect, and accountability. Keep people safe and compliant. Oversee safety training and ensure compliance with company policies and standards including ISO 17025, NAIL, OSHA, NFPA 70E, ASME, ANSI, ASTM, and IEEE. Protect measurement quality. Maintain housekeeping and lab environmental conditions that support accurate, reliable results. Strengthen customer relationships. Build client relationships, resolve complaints promptly, and review complaint trends to find where the team needs support. Drive improvement. Implement departmental goals, policies, and procedures with corporate leadership, lead team huddles and meetings, participate in executive meetings, and champion continuous improvement. What You Bring Required: High school diploma or equivalent. Required: 3+ years in a supervisory or management role, with proven ability to lead, coach, and motivate teams. Required: Knowledge of ISO 17025 requirements for testing and calibration laboratories and of quality control standards. Required: Financial and business acumen, including budgeting, forecasting, pricing, and strategic planning. Required: Experience with enterprise software in a complex organization, supplier relationship management, and core HR practices such as hiring, training, and performance management. Required: Excellent communication, conflict resolution, and customer service skills, and the ability to lift up to 50 lbs. and work in office and lab settings. Preferred: Bachelor's or associate's degree, or military training, in measurement science, calibration, or a related field such as electronics, temperature, or physical/dimensional. Why JM Test Systems? You'll have real ownership of a business unit, a direct line to our COO and executive team, and the opportunity to shape how your division grows. You'll be part of an accredited, quality-focused company that invests in its people and gives leaders the room to make an impact. Medical, dental, and vision insurance HSA with employer contribution Paid time off and company holidays 401(k) retirement plan with company matching Company-paid life insurance Supplemental insurance policies Training and development opportunities Opportunities for continued growth within JM Test Systems Equal Opportunity Employer JM Test Systems is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Please visit our careers page to see more job opportunities. #J-18808-Ljbffr JM Test Systems, LLC.