MSFT Enterprise Services Architect/Manager

Responsibilities Kforce has a client that is seeking an MSFT Enterprise Services Architect/Manager in Miami, FL (Florida). Duties: Design, implement, and document Microsoft 365 solutions to meet client needs Take ownership of the Modern Workplace suite, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11 Administrate Entra, Intune, and the M365 Tenant, ensuring security, compliance, and optimal performance Collaborate with clients to understand their business requirements and translate them into technical solutions across events, facilities and collaboration landscapes Lead and manage complex technical projects, ensuring timely delivery and high-quality outcomes Provide technical guidance and mentorship to team members Stay up to date with the latest Microsoft technologies and industry trends to provide innovative solutions to clients Conduct workshops and training sessions for clients to ensure successful adoption of Microsoft 365 solutions Develop and maintain strong relationships with clients, acting as a trusted advisor Vendor Management of the outsourced L1/L2 support desk; Ensuring SLA compliance Work with internal teams and the support vendor to increase first call resolution ensuring high quality support to our restaurants Creating, updating, augmenting procedures and processes related to the identification, prioritization, and resolution of end user help requests Ensure the support process from L1 through L4 is fully documented and optimized; Hand-offs from L1/L2 into L3/L4 are clear, well managed and properly tracked and reportable Create dashboards and summary reports to demonstrate performance of the support entire support process from L1 to L4 ensuring it is within SLA and SLO Requirements Educational background in Comp Science, Engineering, or Business (with practical technical experience) Microsoft certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or similar are highly desirable 3+ years of experience leading a team or MSP Extensive experience with Microsoft 365 solutions, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11 Experience in process creation and implementation Understanding of common SLAs including ASA, FCR overall SLA, AHT, MTR Proven track record of designing and implementing Microsoft 365 solutions for enterprise clients Sufficient technical background to understand how systems integrate, hand off data and how to trace those systems attempt to triage hard to solve problems Strong project management skills with the ability to lead and manage complex technical projects Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members Clear, concise communicator who can translate technical terms into business terms Self-motivated and directed Ability to work independently and as part of a team in a fast-paced, dynamic environment Ability to analyze data sets to identify trends and report status Ability to write instructions and training guides Ability to present ideas in business-friendly and user-friendly language Experience in retail, hospitality or QSR is preferred The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. medical/dental/vision insurance HSA FSA 401(k) life, disability & ADD insurance to eligible employees Salaried personnel receive paid time off Hourly employees are not eligible for paid time off unless required by law Hourly employees on a Service Contract Act project are eligible for paid sick leave Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. #J-18808-Ljbffr Kforce Inc