TECHNICAL SUPPORT SPECIALIST
Core Force
Apply today to join Coreforce, where your Technical Support expertise makes a real impact. Join Our Team as a Technical Support Specialist Company: Coreforce
Location: Decatur - (Onsite)
Job Type: Full-time
Salary: Based on Experience
Company Overview:
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.
Technical Support Specialist - Build Your Career with Purpose
Join Coreforce and use your technical skills to support innovative technology that strengthens communities.
Why You'll Love Working Here:
Location: Decatur - (Onsite)
Job Type: Full-time
Salary: Based on Experience
Company Overview:
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.
Technical Support Specialist - Build Your Career with Purpose
Join Coreforce and use your technical skills to support innovative technology that strengthens communities.
Why You'll Love Working Here:
- Flexible hybrid schedule
- Free chef-inspired lunch Mon-Thu
- 15 PTO days + floating holiday
- Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
- Annual bonus and tuition reimbursement
- Career growth in a fast-growing, mission-driven company
- Collaborative, purpose-driven culture
- Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures.
- Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories.
- Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed.
- Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system.
- Participate in scheduled on-call rotation to support after-hours client needs.
- High school diploma or GED required.
- 1+ years of experience in technical support, help desk, or IT service environment.
- Prior customer service or contact center experience.
- Familiarity with Windows OS, basic PC hardware, and general troubleshooting method.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Vacancy posted 3 days ago
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