General Manager

LAUNCH, a well-respected commercial Maintenance Repair and Overhaul (MRO) solution provider is growing and as a result we are adding a General Manager to our team.


The MRO General Manager is responsible for managing all aspects of the Maintenance operation including the successful implementation of maintenance work order projects and managing department resources to meet safety, legal, and profit objectives.


ROLE, ESSENTIAL DUTIES & RESPONSIBILITIES

As an essential maintenance provider for Tier 1 airlines, the General Manager will be responsible for overseeing the quality, engagement, and overall work being done by our team on-site. The General Manager will function as the primary face of the operation related to our service offerings and must be an exceptional relationship builder with the drive to provide world-class customer service. The General Manager is the external representative of our company to our target market in the commercial Avionics, Structures and Interiors space. Furthermore, they will ensure that all maintenance is carried out in accordance with current maintenance manuals, manufacturers' data, and/or other FAA-approved data.

• Overall responsibility for the facility, ensuring that it conforms to Corporate SMS (Safety Management Systems) requirements.
• Managerial responsibility and authority for on-site departments including Operations, Quality, Planning, Materials, Facilities, Accounting, and PMO/Contracts; coordinates activities with all on-site department heads including but not limited to the Director of Maintenance, Director of Quality, Chief Inspector, and Supervisors.
• Ensure that all inspections are properly performed on all completed work before it is approved for return to service and that the proper inspection and maintenance records, reports, and forms required for each release are properly executed.
• Maintains full P&L responsibility for the IAB operation; responsible for generating an annual budget that is aligned with company objectives.
• Work alongside Director of Quality with the Federal Aviation Administration Certificate Management Office on issues pertaining to the 145 Repair Station.
• Accountable for ensuring that the 3 key customer satisfaction objectives are met: "High Quality", "On-Time", and "On-Budget".
• Work effectively with other corporate organizations, including, Accounting, Compliance, Human Resources, and Warranty Departments.
• Provides overall authority for aircraft technical standards and acceptable deviations from Company maintenance policies and procedures that are not detrimental to airworthiness.
• Establishes efficient and economical policies and procedures for the accomplishment of all maintenance.
• Ensures that adequate staffing, facilities, tooling, and equipment are available for maintenance. This includes developing and interacting with all service provider vendors required to operate the facility; negotiate terms of sales and services with customers.
• Responsible for the maintenance of aircraft, engines, and components in the manner prescribed by the manufacturers' maintenance and overhaul manuals, service bulletins, ADs, Engineering Orders, and applicable CFRs; Monitors maintenance performance against Company policies, procedures, and standards, and provides recommendations to improve safety of operations and productivity of the entire operation.
• Responsible for the review and approval of employee expenses and invoicing related to the maintenance operations.
• Manage operations in the most effective manner, eliminating waste, and improving productivity.
• Provide coaching, counseling and guidance to assigned work group.
• Attend meetings as needed to discuss critical path areas, planned work, critical parts, and overall aircraft status.
• Develop strong relationship with NIAR/WERX, ACFL, KMC, Boeing, Spirit, and any other IAB customer leadership and increase size of Launch TEAMS projects at the location.
• Promote a culture of safety by monitoring self and others to assure all duties are performed within the guidelines as specified by the Company Safety Manual.
• Establishes and follows Best Practices when scheduling projects and completing project implementations. Maintain knowledge of his/her marketplace and awareness of competitors' products and pricing.
• Other duties as required.

KNOWLEDDGE, SKILLS & ABILITIES

• Self-starting, goal-oriented individual.
• Ability to travel.
• Meticulous approach to work with an eye for detail.
• Ability to maintain high-quality work and meet strict deadlines.
• Excellent interpersonal skills, both verbal and written.
• Strong computer skills; proficiency in Microsoft® Word, Excel and PowerPoint.
• Must be able to self-supervise and maintain the highest professional communication and appearance standards.
• Ability to work independently, multi-task, and prioritize in a fast-paced corporate environment.
• Possess proven skills in developing and maintaining customer relationships.
• Strong customer-centric mindset - the ability to translate customer issues & needs into profitable business solutions.
• Ability to adhere to LAUNCH's Mission and Values.

MINIMUM EDUCATION / EXPERIENCE / QUALIFICATIONS

• FAA airframe and powerplant (A&P) licenses.
• 10+ years of managerial experience in a commercial MRO or aviation service center environment.
• Must have a strong knowledge of FAA regulations, as it pertains to Parts 121, and 145 operations.
• High degree of technical knowledge with respect to FARs and aircraft inspection programs.
• Knowledge of commercial products i.e. Boeing and Airbus preferred.
• Experience with CORRIDOR, empowerMX, TRAX aviation services software program a plus.
• A bachelor's degree in a related field is preferred.

KEY RELATIONSHIPS

1. LAUNCH 8LWR091D and TEAMS Team Members
2. LAUNCH Corporate Team Members
3. LAUNCH Current Customers and Potential Customers
4. Suppliers and Service providers
5. Regulatory Agencies