Project Manager

Job Description

Job Description

The Project Manager is responsible for ensuring that projects will be completed to customer quality standards and on time.

• Creates, maintains, and improves company relationships with customers.
• Maintains adequate records of all accounts. Follows up on customers’ projects on a timely basis.
• Supervises assigned customer projects from sale through shipping.
• Insure the timely completion of all assigned projects.
• Continue to develop revenue opportunity with such accounts

The principal duties of this position shall consist of, but not limited to, the following:

• Meet customer deadlines on completion of projects.
• Maintain responsibility for all jobs from their receipt from sales through invoicing.
• Assist Sales and Production personnel as requested by management
• Maintain cost restraints within the scope of the project

Obtain specific information on quoting and completing projects, such as outside printing or bindery requirements.

• Maintain and communicate project process/completion information as required by other departments. Ensures that all orders are processed in a timely manner and in compliance with internal policies.
• Ensuring that the relationships the company has with existing and potential new accounts are maintained by anticipating the customer’s needs, resolving concerns and complaints, and by providing appropriate technical support.
• Ensure prompt delivery and invoicing (within 24 Hours), of completed jobs
• Act as a liaison between the customers and ensure that the customers’ expectations are met while maintaining goodwill for future business.
• Understands that CLIENTS ARE OUR FIRST PRIORITY and that each Project be treated with that in mind.
• Perform any other duties as may be required, from time to time.