Customer Service Specialist

Core values speak to the heart of an organization and are the essence of a company's identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future. Offering a dynamic benefit package that includes but is not limited to: Four Medical Plan Offerings to choose from Employer HSA Contributions (Coverage/Plan exclusions) Employer Provided Life Insurance Policy Annual Health Incentive Annual Wellness Reimbursement Tuition Reimbursement program Generous Match 401k Retirement Plan Paid Sick Leave Paid Vacation Leave 11 Paid Holidays based on the Federal Reserve Calendar If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity. ESSENTIAL FUNCTIONS Assist the Corporate Services department (manager) to complete the required functions including implementation, customer service, product development, and risk management. Work closely with sales team to provide banking solutions to customers and prospects. Respond to direct customer questions and routed questions from branches, operations, and sales-team. Monitor customer usage to identify and remediate customer attrition, maximize fee income, and maintain sound risk management practices. Assist Corporate Services Manager with various management and audit reports. Provide the best service to our customers with innovative and creative solutions. JOB REQUIREMENTS High school education required. Computer skills including MS Office, Excel, 10-key. Ability to work in US without sponsorship. 2+ years of banking experience with cash management products preferred. Strong customer service background required. Technological competencies to understand, operate, and explain the bank's products and support programs. Strong ability to use written and verbal communication effectively with customers and staff. Patience to deal with accounting errors or problems. Ability to deal with time constrains and strong attention to detail. Extended hours sitting and performing computer tasks may be required. Able to perform other duties as assigned. Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank. Bilingual candidates encouraged to apply. EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY E-Verify Employer #J-18808-Ljbffr