Pharmacist Grad Intern

Job Description

Job Description

Join a Compounding Pharmacy Where Your Work Truly Matters

At Potter’s House Apothecary, we believe pharmacy is personal. As a PCAB-accredited compounding pharmacy, we create customized medications that make a meaningful difference in the lives of our patients. Our team is driven by compassion, integrity, innovation, and a shared commitment to exceptional service.

Our Core Values

·       Compassion – We care deeply for our patients and support one another with empathy.

·       Innovation – We seek creative solutions that elevate patient care.

·       Quality Service – We provide personalized, accurate, and timely service every time.

·       Integrity – We do what’s right, even when no one is watching.

·       Respect – We honor every patient, provider, and team member equally.

These aren’t just words on a wall. They guide how we show up every day.

Position Overview

The Graduate Pharmacist Intern supports safe, accurate, and timely prescription processing while developing practical pharmacist-level skills under the direction of licensed pharmacists. The role is primarily responsible for prescription pre-validation, pharmacist phone support, patient consultations, and prescriber outreach. Success requires sound clinical judgment within the intern’s authorized scope, careful attention to detail, strong communication, responsiveness, and the ability to balance multiple priorities in a fast-paced compounding pharmacy environment.

Key Responsibilities

Prescription Pre-Validation

·       Review prescriptions for completeness, clarity, accuracy, and consistency before pharmacist final verification.

·       Confirm patient, prescriber, medication, strength, dosage form, directions, quantity, refills, allergies, and other required information are accurately documented.

·       Identify potential concerns, discrepancies, missing information, or workflow issues and route them to a licensed pharmacist for review and resolution.

·       Use available pharmacy resources, patient records, and established procedures to research routine questions before escalating.

·       Maintain accuracy while working toward established daily productivity and turnaround expectations.

Inbound Pharmacist Phone Calls

·       Answer inbound calls requiring pharmacist or intern support from patients, prescribers, and prescriber office staff.

·       Provide clear, professional, and accurate information within the Graduate Intern’s authorized scope and under pharmacist supervision.

·       Assess the caller’s needs, gather relevant information, document the interaction, and ensure timely follow-up.

·       Escalate clinical questions, urgent concerns, complaints, or matters outside the intern’s scope to a licensed pharmacist.

·       Maintain a calm, compassionate, and service-focused approach, including during complex or high-volume situations.

Patient Consultations

·       Conduct in-person consultations for compounded prescriptions and over-the-counter supplements under pharmacist supervision.

·       Use thoughtful priming questions to assess what the patient already understands and identify questions or concerns at the beginning of the interaction.

·       Explain medication or supplement purpose, administration, storage, precautions, and other counseling points approved by the supervising pharmacist.

·       Communicate in a clear, compassionate, and patient-centered manner, tailoring the conversation to the patient’s level of understanding.

·       Recognize when additional pharmacist involvement is needed and transition the consultation appropriately.

·       Document consultation details and required follow-up accurately and promptly.

Outbound Prescriber Calls

·       Place outbound calls to prescribers and their staff to clarify prescriptions, obtain missing information, communicate pharmacist questions, and support timely prescription processing.

·       Prepare for each call by reviewing the prescription, patient record, prior communication, and the specific information needed.

·       Communicate recommendations or questions authorized by the supervising pharmacist without independently changing a prescription.

·       Document call attempts, information received, decisions, and follow-up needs accurately in the appropriate system.

·       Follow through on unresolved items and escalate delays or clinical concerns that could affect patient care.

Workflow, Quality & Team Collaboration

·       Prioritize work effectively during periods of high volume while maintaining accuracy, quality, and appropriate follow-up.

·       Remain accessible to the pharmacist team and use established communication channels to support efficient workflow.

·       Take ownership of routine responsibilities, use available resources to solve common problems, and seek guidance when appropriate.

·       Collaborate respectfully with pharmacists, Patient Care Coordinators, lab team members, and other departments.

·       Accept feedback, learn from errors, and contribute ideas that improve training, service, safety, and workflow.

·       Protect patient confidentiality and comply with pharmacy policies, procedures, and applicable requirements.

Required Skills & Experience

·       Graduate of an accredited Doctor of Pharmacy (PharmD) program.

·       Current pharmacist intern license in good standing with the Arizona State Board of Pharmacy.

·       Effective verbal and written communication skills with patients, prescribers, and team members.

·       Strong attention to detail, accuracy, organization, and follow-through.

·       Ability to apply clinical knowledge, use sound judgment, and recognize when pharmacist escalation is required.

·       Ability to prioritize competing responsibilities and work efficiently in a fast-paced environment.

·       Comfort using pharmacy software, electronic communication tools, and standard computer applications.

·       Compounding pharmacy experience preferred but not required.

Performance Expectations

·       Complete assigned training and competency sign-offs for pre-validation, inbound pharmacist calls, prescriber calls, and patient consultations.

·       Consistently provide accurate, professional, compassionate, and timely service.

·       Demonstrate increasing confidence and independence with routine responsibilities while working within scope and under pharmacist supervision.

·       Meet established productivity expectations without sacrificing quality or patient safety.

·       Maintain reliable attendance, professional appearance, and readiness to support the team.

Work Environment

·       Pharmacy setting with frequent telephone, computer, and in-person patient interaction.

·       Requires sustained attention to detail and the ability to shift between clinical, service, and workflow priorities.

·       Schedule may include weekdays, evenings, weekends, or holidays depending on operational needs.

Benefits & Perks

We believe in caring for the people who care for our patients.

·       Health, Dental, and Vision Insurance

·       Paid Time Off (PTO) & Holidays

·       401(k) with Company Match

·       Employee Discounts on Pharmacy Services and Products

·       A Supportive, Mission-Driven Culture Focused on Patient Care

Reports to: Lead Pharmacist

Company Description

Potter’s House Apothecary is a PCAB and NABP Accredited compounding pharmacy specializing in Sterile and Non-Sterile Compounding. Compounding is the art of making custom made prescription medications specifically for an individual patient and their unique needs. Our desire is to provide optimal pharmaceutical care while demonstrating superior customer service through compassion, humility, and respect. By partnering with physicians in our community, we aim to enhance our patient’s treatment options and improve their results by customizing medications to meet their specific needs.

Our Core Values:
•\tCompassion – We care deeply about our patients and treat every interaction with empathy.
•\tInnovation – We embrace creativity and new solutions to improve patient outcomes.
•\tQuality Service – We deliver timely, accurate, and personalized care every time.
•\tIntegrity – We uphold the highest ethical standards in all we do.
•\tRespect – We value every patient, provider, and team member equally.

Company Description

Potter’s House Apothecary is a PCAB and NABP Accredited compounding pharmacy specializing in Sterile and Non-Sterile Compounding. Compounding is the art of making custom made prescription medications specifically for an individual patient and their unique needs. Our desire is to provide optimal pharmaceutical care while demonstrating superior customer service through compassion, humility, and respect. By partnering with physicians in our community, we aim to enhance our patient’s treatment options and improve their results by customizing medications to meet their specific needs.Our Core Values:•\tCompassion – We care deeply about our patients and treat every interaction with empathy.•\tInnovation – We embrace creativity and new solutions to improve patient outcomes.•\tQuality Service – We deliver timely, accurate, and personalized care every time.•\tIntegrity – We uphold the highest ethical standards in all we do.•\tRespect – We value every patient, provider, and team member equally.