Franchise Support Specialist

Job Category: Business Support Requisition Number: FRANC001310 Posting Dates: Posted: May 14, 2026 Type: Full-Time Work Arrangement: Hybrid Location TX - Flower Mound Office Hybrid - Flower Mound, TX 777 International Parkway, 3rd Floor, Flower Mound, TX 75022, USA Overview The Franchise Support Specialist plays a critical role supporting franchise owners from onboarding through grand opening and beyond. This role works closely with the Operations Manager and Onboarding Specialist to equip franchisees with tools, training, and guidance needed to launch and grow successfully. It focuses on new location openings, field training, and ongoing franchisee support. The ideal candidate thrives in a fast‑paced environment, enjoys traveling, and is passionate about developing people and driving operational excellence. Essential Job Functions Partner with the Operations Manager and Onboarding Specialist to support successful franchise launches. Serve as the primary launch lead during new location openings, ensuring readiness across training, operations, and compliance. Travel up to 50% to provide on‑site support during openings. Co‑facilitate onboarding for new franchisees and ensure readiness prior to grand opening. Drive structured post‑onboarding follow‑ups, tracking milestones and addressing gaps through grand opening. Training & Development Assist in creating, refining, and maintaining training materials aligned with brand standards. Establish and reinforce consistent execution standards across onboarding and openings. Franchisee Engagement & Programs Lead and facilitate Mastermind sessions to drive collaboration and accountability. Act as primary point of contact for early‑stage franchisees, proactively identifying risks and escalating issues as needed. Operational Support Own project execution in support of the Operations Manager on key initiatives. Support broader operational needs while delivering high‑quality service and responsiveness to franchisees. Education and Experience Bachelor’s degree preferred or equivalent experience. 2–4 years of experience in operations, training, franchise support, or related fields. Strong communication and interpersonal skills with the ability to influence and build relationships. Comfortable leading meetings, training sessions, and group facilitation. Highly organized with strong attention to detail and ability to manage multiple priorities. Willingness to travel up to 50%. Experience in franchising, multi‑unit operations, or field support is a plus. Benefits Home Franchise Concepts offers a highly competitive benefits package including medical, dental, and vision insurance; Flexible Spending Accounts (FSAs); Health Savings Accounts (HSAs); supplemental life insurance; an annual discretionary bonus; and participation in a 401(k) retirement plan with matching contributions. Additional benefits include 10 paid holidays, volunteer days, and open‑time off to support work‑life balance. Equal Opportunity Employer Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sexual orientation, disability, national origin, marital status, citizenship, military status, veteran status, or any other protected characteristic. Disability Accommodations If you have a disability and require a reasonable accommodation, contact HFC's Talent Acquisition at View email address on click.appcast.io. #J-18808-Ljbffr Home Franchise Concepts, LLC