General Manager- Boston / Northeastern United States

$65k - $75k

ESA Management, LLC

Job Description

POSITION PURPOSE AND SUMMARY
Location: Boston / Northeastern United States
Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.
Watch A Day in the Life video for General Manager
MAJOR / KEY JOB DUTIES

Demonstrates and promotes 100% commitment to providing the best possible experience for our guests

Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives

Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.

Completes daily room and Guest Ready room inspections.

Manages ESA Brand Standards and processes while pursuing continuous improvement.

Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.

Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.

Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.

Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner.

Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.

Provides team members with the necessary tools and supplies to perform their jobs.

Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors

Efficiently manages rooms to keep all guest rooms in service.

Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards.

Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely.

Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.

Upholds and enforces ESA standards and policy compliance at the hotel level.

Ensures bank deposits are completed in accordance with company policy

Completes competitive surveillance (Sales Drive Bys)

OTHER DUTIES

Reviews in-house rates.

Adheres to federal, state and local employment related laws and regulations.

Performs duties in all aspects of hotel operations as needed

Directly manages an Assistant General Manager / Team Leader.

Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.

BENEFITS

Weekly Pay!

Quarterly Bonus (Metrics Based)

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Health Care and Dependent Care Flexible Spending Accounts

Employer Paid Basic Life and AD&D Insurance

Employer Paid Long Term Disability

Optional Employee Paid - Voluntary Benefits

Short-Term Disability

Buy-Up Long-Term Disability

Supplemental Life Insurance

Dependent Life Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges
Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Requirements

MINIMUM QUALIFICATIONS
Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.
PREFERRED QUALIFICATIONS

2-year degree highly preferred

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines

Ability to manage and direct a staff to perform daily job tasks

Conversational or proficient in Spanish

ENVIRONMENTAL JOB REQUIREMENTS
The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate

Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

Typically, moderate noise level in the work environment.

Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.

Occasionally push, pull, lift and/or move up to 25 pounds.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Read, write and speak English and comprehends basic instructions.

Write in an effective and grammatically correct manner to generate effective short correspondence and memos.

Present information in one-on-one and small group situations to customers, clients, and associate

Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property

Conversational Spanish would be beneficial

Compensation
$65-$75K Annually

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the General Manager- Boston / Northeastern United States in Boxborough, MA vacancy

General Manager- Boston / Northeastern United States
$65k - $75k
...PURPOSE AND SUMMARY Location: Boston / Northeastern United States Responsible for the overall success... ...guest satisfaction targets and managing the overall customer experience. This... ...Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES...
Suggested
Weekly pay
Minimum wage
Temporary work
Local area
Flexible hours
ESA Management, LLC
Harvard, MA
1 day ago
General Manager - XtraMart
$45k - $81.97k
...Our General Manager is responsible for the management of the ongoing day to day operations of the store, while adhering to Company policies... ...protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an...
Suggested
Permanent employment
Full time
Local area
Flexible hours
Shift work
Night shift
Global Partners
Acton, MA
3 days ago
General Manager, Wellness (Marlborough)
$304.03k - $400k
...lives of consumers every day. This business unit includes Braun,PUR, Honeywell, and Vicks... ..., develop, and empower talent!Position: General Manager - WellnessDepartment: Beauty &... ...preferred.Authorized to work in the United States on a full-time basisPreferred Qualifications...
Suggested
Full time
Temporary work
Part time
Work at office
Local area
Remote work
Monday to Friday
Flexible hours
Helen of Troy
Marlborough, MA
1 day ago
Assistant General Manager, Retail Cannabis - NEW LOCATION!
...space in Marlborough, MA on Boston Post Road, the heart of many... ...Retail Operations, The Assistant General Manager will execute on the GMF... ...personnel are in compliance with MA State regulations, in all... ...OtherAuthorization to work in the United States, or the ability to obtain...
Suggested
Local area
All shifts
Night shift
Weekend work
Weekday work
Green Meadows Farms
Marlborough, MA
26 days ago
Operations Supervisor
$80k - $85k
...environmental company in the United States for three consecutive years,... ...of water, waste, and energy management services, including water... ...North America. Headquartered in Boston, Veolia has more than 10,000... ...environment. Must have a general knowledge of budget...
Suggested
Full time
Local area
Flexible hours
Shift work
Night shift
Veolia North America
Hudson, MA
9 days ago
Operations Manager
$4,743.9 - $10,436.8 per month
...Devens, Massachusetts seeks an Operations Manager to lead business operations, ensuring... ...company policies for the Industrial business unit Drive operational efficiency improvements... ...wage may be higher to meet local or state wage requirements. Equal employment opportunity...
For contractors
Work at office
Local area
FERGUSON
Harvard, MA
2 days ago
Citizens Branch Manager
$85.05k - $116.55k
...Branch Manager (BM) At Citizens, we're focused on relationship-building and delivering exceptional customer experiences... ...mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit...
Local area
Flexible hours
Afternoon shift
Citizens Financial Group, Inc.
Acton, MA
23 hours ago
Sr. Director Operations
$195.3k - $268.6k
...partners in AI and high-performance computing. United by a shared purpose, our teams are... ...environment with a dynamic mix of steady-state production and new product introduction pilot... ..., documentation control, materials management, warehousing, and shipping & receiving Meet...
Full time
Contract work
Temporary work
Visa sponsorship
Flexible hours
Flex
Littleton, MA
1 day ago
Operations Excellence Manager
$101k - $151k
Job Title: Operations Excellence Manager Location: WMFTS - USA - Supply - Devens, MA Location... ...characteristics as outlined by federal, state, or local laws. This policy applies to... ...! Our inclusive culture and values, unites us, guides our decisions and inspires us...
Apprenticeship
Local area
Watson-Marlow - North America
Harvard, MA
2 days ago
Branch Operations Supervisor
$38.25k
...to Talk to You! The Difference You Make As a Branch Operations Manager, you ensure the branch operates efficiently and securely while... ...Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to...
Hourly pay
Full time
Contract work
Work experience placement
Work at office
Shift work
Afternoon shift
Santander US
Westford, MA
3 days ago
Assistant General Manager
...stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the... ...job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell...
Full time
Local area
Taco Bell
Boylston, MA
23 hours ago
Customer Experience Supervisor
...T.J. Maxx - 437 Boston Post Road, Sudbury, MA 01776, United States of America [Department Manager] As a Customer Experience Supervisor at T.J. Maxx, you'll: Be responsible for promoting an excellent customer experience; Oversee a team of Associates at front of store; Train...
Immediate start
TJ Maxx
Sudbury, MA
4 days ago
General Manager
$62.9k - $73.91k
...Join to apply for the General Manager role at McDonald's 2 days ago Be among the first 25 applicants Join to apply for the General Manager... ...other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable...
Full time
Flexible hours
Shift work
McDonald's
Wayland, MA
4 days ago
Assistant Store Manager
$17.5 - $20 per hour
...Starting Pay Range: $17.50-$20.00 Hourly The Assistant Store Manager plays a pivotal role in supporting the daily operations of one... ...Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide. If you’d...
Hourly pay
Minimum wage
Full time
Work experience placement
Seasonal work
Work at office
Local area
Day shift
Extra Space Storage
Hudson, MA
3 days ago
General Manager
...Job Title: General Manager, Puritan Tavern Date: July 21, 2026 Place of Work: Puritan Tavern... ...understand and comply with all federal, state, county, and municipal regulations that... ...restaurant locations to grow our organization locally in the Greater Boston area....
Hourly pay
Full time
Summer work
Casual work
Seasonal work
Work at office
Local area
Night shift
Puritan Tavern
Groton, MA
11 days ago
General Manager in Training
...across New England. We are looking for a Management Trainee to learn and develop skills in... ...future store management responsibilities. General Summary The Management Trainee’s primary... ...and ensure compliance with all local, state, and federal laws within the scope of the...
Traineeship
Local area
Immediate start
All shifts
Shift work
Night shift
3M HEALTHCARE
Berlin, MA
4 days ago
Operations Manager
$87.05k - $145.25k
...manufacture, and service of engine fuel, lubrication, and thermal management systems and components for aerospace/defense and industrial... ...Workplace In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all...
Temporary work
Parker Aerospace
Harvard, MA
4 days ago
Operations Manager
$20 - $34 per hour
...family and one community at a time.Position SummaryThe Operations Manager is a member of the Store Management team, and as such, fulfills... ...with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws....
Hourly pay
Full time
Temporary work
Local area
Flexible hours
Shift work
Night shift
Weekend work
Day shift
Early shift
CVS Health
Acton, MA
3 days ago
District Manager- 12 Hotels
$100k - $135k
...Job Description POSITION PURPOSE AND SUMMARY Directs the General Managers of multiple properties to achieve optimum financial performance... ...presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is...
Minimum wage
Temporary work
Local area
Flexible hours
Night shift
ESA Management, LLC
Acton, MA
1 day ago
Assistant Restaurant General Manager
$70k - $75k
...Job Description Job Description Restaurant Assistant General Manager Are you a results-driven hospitality leader looking to build... ...is on track to become a Top 10 Restaurant Brand in the United States. Your expertise will be vital to our rapid growth and enduring...
Hourly pay
Weekly pay
Work at office
Flexible hours
Shift work
Afternoon shift
Gecko Hospitality
Marlborough, MA
10 days ago
Customer Experience Coordinator
$17.25 - $17.75 per hour
...Communicates accurately and effectively with management and Associates when setting and... ...or class protected by applicable federal, state, or local law. TJX also provides reasonable... ...considered for employment. Address: 199 Boston Post Rd West Location: USA Marshalls Store...
Hourly pay
Temporary work
Local area
Home office
Flexible hours
Night shift
The TJX Companies, Inc.
Marlborough, MA
1 day ago
Operations Manager
$20 - $34 per hour
...family and one community at a time. Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills... ...or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr...
Hourly pay
Full time
Temporary work
Local area
Flexible hours
Shift work
Night shift
Weekend work
Day shift
Early shift
Hispanic Alliance for Career Enhancement
Acton, MA
23 hours ago
Account Executive I
$53k - $85.47k
...monthly sales strategy meeting with manager Meet or exceed sales goals... ...following factors: federal, state, and local minimum wage... ...Opportunities in Risk Management In general, our opportunities will be... ...000 people working across the United States embrace our core values...
Minimum wage
Full time
Work at office
Local area
Flexible hours
CorVel
Boxborough, MA
2 days ago
Restaurant General Manager
...Restaurant General Manager At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck – they're about being independent...
DE Foods (KFC)
Wayland, MA
1 day ago
District Manager
...627 FOR IMMEDIATE CONSIDERATION Catalano Management Company, LLC - Dunkin' Dunkin’ District Manager... ...School Diploma or GED 3+ year’s multi-unit, high volume, food and beverage... ...and beverage experience as a Restaurant, General; or Hospitality Manager Desire to be a team...
Full time
Immediate start
Weekend work
Catalanocompanies
Harvard, MA
3 days ago
Sales Manager / General Manager
...Description Job Description DESCRIPTION Job Title: Sales Manager/General Manager Reports to: Franchise Owner Location: Sudbury,... ...012 and is the fastest growing boutique yoga company in the United States with over 200 independently owned and operated locations...
Work at office
Local area
Night shift
YogaSix Sudbury
Sudbury, MA
1 day ago
Assistant General Manager
...Description: We are seeking a hands-on dynamic individual to join our team as Assistant General Manager. The Assistant General Manager is responsible for all aspects of operations at the hotel, from day-to-day staff management to guest relations with a strong...
Work at office
Flexible hours
Weekend work
EXCHANGE ST HOTEL LLC
Lincoln, MA
2 days ago
Principal Control Account Manager
$107.5k - $204.5k
...Date Posted: 2026-06-01 Country: United States of America Location: US-MA-MARLBOROUGH-MA1 ~ 1001 Boston Post Rd ~ BLDG 1 Position Role Type:... ...principles. The Principal Control Account Manager will support the program from start up through...
Temporary work
Work experience placement
Work at office
Remote work
Relocation package
Flexible hours
Raytheon Technologies
Marlborough, MA
4 days ago
Business Development Manager
$186.2k - $353.8k
...the Mission Systems business unit. The role leads the business development... ...of their leadership team. Manage the annual orders pipeline,... ...capture strategies within the General Management triad (Program... ...status, or any other applicable state or federal protected class....
Work experience placement
Collins Aerospace
Marlborough, MA
3 days ago
Director - Business Development
...headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense...
Communications & Power Industries LLC
Hudson, MA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to General Manager- Boston / Northeastern United States. Be the first to apply!