Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a team in Dayton, Ohio in a contract position with the potential to become permanent. This role supports document intake, eligibility review, and customer service activities by ensuring information is accurate, complete, and handled according to established guidelines. The ideal candidate is organized, detail-oriented, and comfortable managing high-volume administrative work while assisting with inbound and outbound customer communication.

Responsibilities:
• Review submitted forms and supporting paperwork for completeness, accuracy, and compliance with company policies before processing.
• Prepare and distribute outbound correspondence and documentation, ensuring each item is aligned with internal procedures and timing requirements.
• Examine policy and contract details to confirm benefit coverage, participant status, and eligibility outcomes.
• Validate spouse-related fee information and forward confirmed items to the appropriate team for further handling.
• Generate recurring reports for internal teams and external partners to support operational tracking and follow-up.
• Maintain and update termination-related records so account information remains current and accurate.
• Respond to customer inquiries through inbound and outbound communication, providing clear assistance and status updates.
• Support additional service and administrative tasks as needed to help meet team goals and daily workload demands.• Prior experience in customer service, call center support, or a similar high-volume service environment.
• Ability to manage inbound and outbound calls professionally while delivering accurate information.
• Experience handling forms, records, or order entry with strong attention to detail.
• Comfortable reviewing documents and applying established rules, policies, or benefit-related guidelines.
• Strong written and verbal communication skills with the ability to interact effectively with customers and internal teams.
• Proficiency with standard office systems and the ability to work across multiple screens or applications.
• Strong organizational skills with the ability to prioritize tasks and maintain accuracy under deadlines.