Collections Data Analyst

Collections Data Analyst | Purpose Financial Turn Data Into Decisions. Drive Recovery Excellence. Who We Are For over 25 years, Purpose Financial and our family of brands—including Advance America and Purpose Money—have been dedicated to making financial solutions accessible, simple, and straightforward for millions of Americans. With 2,500+ employees across 800+ locations in 23 states, we're committed to helping each customer achieve their version of financial stability. At Purpose Financial, data isn't just numbers—it's the intelligence that powers smarter decisions, stronger recovery strategies, and better outcomes for our customers and our business. We're seeking a driven and analytically sharp Collections Data Analyst to join our Collections team at our downtown Greenville, SC headquarters. In this role, you'll report to the VP of Collections and serve as a critical subject matter expert—transforming complex collections data into actionable insights that fuel operational excellence and continuous improvement. If you love digging into data, thrive on solving real business problems, and want your work to have a direct and measurable impact—this role is for you. What You'll Do Obsess Over Customers by analyzing customer behavior, payment patterns, and portfolio segmentation to support the development of smarter, more effective collections strategies that serve both the business and the people we lend to Embody Integrity by ensuring data accuracy, integrity, and compliance—collaborating with Data Governance, Compliance, and Legal teams to ensure all reporting aligns with applicable regulatory requirements including FDCPA and CFPB guidelines Be Decisive by independently translating complex business requirements into KPIs, dashboards, and on-demand reports—delivering clear, actionable intelligence without waiting to be asked Lead with Vision by driving the evolution and expanded utilization of data analytics across the Collections department, supporting forecasting and modeling efforts related to delinquency, charge-off, and recovery projections Go Bold by identifying cross-functional operational improvement opportunities and pushing the organization's data capabilities forward—bringing new tools, techniques, and efficiencies to the Collections team Care Always by building collaborative relationships across Collections, Operations, Finance, Compliance, and Technology teams—translating technical concepts clearly for both technical and non-technical stakeholders at all levels Show Up to Coach Up by serving as the go-to SME for collections data analytics, providing guidance to data teams and analysts, troubleshooting data issues, and translating user requirements into technical solutions with documentation and end-user training Better You, Better Everyone by staying current on analytics tools, collections regulations, and industry best practices—continuously bringing new ideas and efficiencies to the team and the broader organization What You'll Do (Day-to-Day) Collections Insights & Improvement Analyze collections performance metrics including delinquency rates, roll rates, recovery rates, charge-off trends, and agent productivity Identify collections-related and cross-functional operational improvement opportunities Support the development and refinement of collections strategies through data-driven analysis Data Analytics & Reporting Develop and deliver reports on-demand using SQL, Tableau, Sigma, and other analytics tools Create and maintain dashboards for recurring executive reporting on portfolio health, collections effectiveness, and compliance metrics Support forecasting and modeling efforts related to delinquency, charge-off, and recovery projections Data Quality & Validation Validate the accuracy of queries and data through investigation, comparison, and reconciliation across platforms Ensure data integrity by identifying and escalating issues in collaboration with Data Governance, Compliance, and IT teams Create requirements for data elements necessary for collections analytics and reporting Project & Stakeholder Management Manage multiple complex projects simultaneously while meeting deadlines Translate user requirements into technical solutions, including documentation, testing, and end-user training Participate in and provide oversight over initiatives addressing collections operational issues per executive-approved corrective measures What You’ll Bring BA/BS in Business, Data Analytics, Computer Science, Information Technology, Statistics, Finance, or a related field (may be waived in lieu of relevant experience) 3–5+ years of proven experience in data analytics, preferably within financial services, consumer lending, or collections environments Experience working with collections systems, loan management platforms, or CRM tools strongly preferred Advanced proficiency in SQL, Tableau, and/or Sigma Strong analytical thinking with excellent written and verbal communication skills Skilled in problem-solving, influencing, and executing projects across cross-functional teams Ability to manage multiple projects simultaneously in a fast-paced, high-volume environment Familiarity with collections regulations and compliance frameworks (e.g., FDCPA, CFPB guidelines) preferred Experience in operations, process improvement, or consulting a plus Strong business acumen with demonstrated knowledge of collections strategy and portfolio management What We Offer Comprehensive Benefits That Matter Health/Life Benefits, HSA with Employer Seed, and 401(k) with Company Match Generous Paid Time Off, Paid Parental Leave, and Company Paid Holidays Employee Assistance Program supporting your total wellbeing Onsite gym, valet parking, and complimentary snacks/drinks at our downtown Greenville headquarters Invest in Your Future Tuition Reimbursement to advance your career Career growth opportunities in a stable, thriving financial services organization Direct exposure to collections strategy, portfolio analytics, and cross-functional business intelligence Rewards & Recognition Program celebrating your contributions Culture & Community A collaborative, supportive environment guided by our nine core principles Meaningful work that directly shapes recovery performance and business outcomes Cross-functional partnerships across Collections, Finance, Compliance, Technology, and Operations Business casual work environment with a strong sense of community and belonging Join us in building a data-driven collections operation that's as strong as the customers we serve. If you're passionate about analytics, thrive in a detail-driven environment, and want your insights to make a real difference—we want to hear from you. Position Details: Location: Greenville, SC (Hybrid) Position Type: Full-Time, Exempt Hours per Week: 40 Travel: Up to 20% Reports To: VP, Collections Purpose Financial will not provide sponsorship for employment-based visas or immigration benefits for this position. Applicants must be legally authorized to work in the United States without requiring immigration sponsorship now or in the future. *Current or future immigration sponsorship includes, for example: H-1B, E-3, TN, O-1, CPT, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency or otherwise requiring the entry of the company as your immigration employer of record in governance records. #J-18808-Ljbffr