CRM Analyst

Optimizing Data, Automation, and Revenue Engine Efficiency

The CRM Analyst plays a critical role in shaping how revenue teams operate, scale, and succeed. This position is responsible for ensuring the CRM ecosystem drives measurable business outcomes-enhancing data integrity, enabling smarter decisions, and supporting long-term growth through structured, high-performing systems within a global outsourcing environment.

Responsibilities

• Own and optimize the HubSpot CRM environment across Sales, Marketing, and Service functions
• Build and enhance workflows, pipelines, dashboards, and automations aligned with business processes
• Manage user lifecycle including onboarding, access control, and offboarding
• Deliver structured training sessions and create clear, user-focused documentation
• Provide day-to-day system support and resolve CRM-related issues efficiently
• Maintain high standards of data hygiene and enforce process compliance across teams
• Collaborate with stakeholders to scope, prioritize, and implement CRM enhancements
• Monitor system performance and continuously identify opportunities for improvement
• Manage integrations and ensure seamless connectivity with external platforms
• Track enhancement requests and deliver solutions based on business impact

Qualifications

• 3+ years of hands-on experience administering HubSpot CRM
• Proven expertise in building workflows, automations, and scalable reporting structures
• Strong experience in user onboarding, training delivery, and cross-functional support
• Deep understanding of CRM data structures, governance, and best practices
• Excellent communication and problem-solving skills with strong attention to detail
• HubSpot certifications are highly preferred
• Comfortable working midshift (US hours) in a fast-paced, collaborative environment

Job Overview

• Employment Type: Indefinite
• Shift: Midshift
• Work Setup: Flexible work from home setup

Benefits

• Private Medical Insurance
• Access to Sportmaster
• Career growth opportunities
• Global career exposure
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

Join the Top 1% Talent. A better career. A better life.

At Emapta, we don't just offer jobs-we build long-term global careers for the top 1% of talent. As we expand into North Macedonia, we are committed to creating opportunities that go beyond employment: where you are valued, supported, and empowered to grow alongside some of the world's leading businesses.

With over 1,000 clients globally and a team of 12,000+ professionals across 20 offices worldwide, you will be part of a high-performing, international environment without leaving your home country. Here, you are an extension of global teams, trusted to deliver meaningful outcomes and real impact.

If you are ready to elevate your career, work with purpose, and be part of a company that invests in your future.

#EmpoweringPeople #EmaptaEra