Call Center Supervisor

About US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement. Job Summary: Tryfacta is seeking Call Center Site Manager / Supervisor professionals for our client in Austin, TX 78723 . This is a temporary contract assignment supporting a high-volume contact center operation. We have 3 openings: 1 Site Manager and 2 Supervisors . If you have call center leadership, customer service, or staffing experience, please Apply Now! Position Title: Call Center Site Manager / Supervisor Openings: 3 1 Site Manager 2 Supervisors Location: Austin, TX 78723 Duration: Temporary Contract Work Schedule: 100% On-Site; Flexible schedule Pay Rate: $27$38/hr W2 , depending on position and experience Responsibilities for this position include, but are not limited to: Manage daily call center/contact center operations. Supervise employees, team leads, and customer service teams. Manage staffing, scheduling, attendance, and workforce coverage. Support recruiting, onboarding, and employee training. Monitor employee performance, productivity, and quality. Handle employee questions, issues, and escalations. Track KPIs and prepare workforce reports. Coordinate with management and client teams. Support high-volume and multi-shift operations. To be considered for this position, you should have: Call Center / Contact Center experience. Customer Service Operations experience. Team supervision or leadership experience. Workforce management and scheduling experience. Experience managing attendance and employee performance. Recruiting, onboarding, or training experience. Strong communication and problem-solving skills. KPI, quality, or productivity reporting experience. Temporary staffing experience is a plus. Government, utility, 311/911, or public-sector experience is a plus. Additional Requirements: Must be able to work 100% On-Site in Austin, TX 78723 . Austin/Austin Metro candidates are strongly preferred. Must be comfortable working in a high-volume contact center environment. Schedule flexibility may be required. Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,bfb3568a-762b-4989-884b-a9682aa104ca