Call Center Supervisor
Tryfacta, Inc.
About US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement. Job Summary: Tryfacta is seeking Call Center Site Manager / Supervisor professionals for our client in Austin, TX 78723 . This is a temporary contract assignment supporting a high-volume contact center operation. We have 3 openings: 1 Site Manager and 2 Supervisors . If you have call center leadership, customer service, or staffing experience, please Apply Now! Position Title: Call Center Site Manager / Supervisor Openings: 3 1 Site Manager 2 Supervisors Location: Austin, TX 78723 Duration: Temporary Contract Work Schedule: 100% On-Site; Flexible schedule Pay Rate: $27$38/hr W2 , depending on position and experience Responsibilities for this position include, but are not limited to: Manage daily call center/contact center operations. Supervise employees, team leads, and customer service teams. Manage staffing, scheduling, attendance, and workforce coverage. Support recruiting, onboarding, and employee training. Monitor employee performance, productivity, and quality. Handle employee questions, issues, and escalations. Track KPIs and prepare workforce reports. Coordinate with management and client teams. Support high-volume and multi-shift operations. To be considered for this position, you should have: Call Center / Contact Center experience. Customer Service Operations experience. Team supervision or leadership experience. Workforce management and scheduling experience. Experience managing attendance and employee performance. Recruiting, onboarding, or training experience. Strong communication and problem-solving skills. KPI, quality, or productivity reporting experience. Temporary staffing experience is a plus. Government, utility, 311/911, or public-sector experience is a plus. Additional Requirements: Must be able to work 100% On-Site in Austin, TX 78723 . Austin/Austin Metro candidates are strongly preferred. Must be comfortable working in a high-volume contact center environment. Schedule flexibility may be required. Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,bfb3568a-762b-4989-884b-a9682aa104ca
- ...Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible...SuggestedWork at office
$140k - $160k
Overview The Director of Call Center Operations will own the end-to-end strategy, performance, and evolution of Storable’s Marketplace contact center. This is a senior leadership role responsible for maximizing revenue, efficiency, and customer experience across a BPO-operated...SuggestedHourly payFull timeTemporary workLocal areaImmediate startHome officeOverseasRelocation packageFlexible hours$100k - $120k
...Job Description Job Description Call Center Systems Manager Austin, TX (Local Candidates Only) Fully On-Site $100,000 - $120,000 Base Salary Full-Time | Monday-Friday, 8:00 AM-5:00 PM Are you an expert in Five9, contact center technology, and system optimization...SuggestedFull timeLocal areaMonday to Friday- Texas Orthopedics in Austin, TX is seeking a Service Center Administrator to oversee centralized appointment scheduling, registration and... ...service. Responsibilities include directing staff, monitoring call routing, coordinating with physicians and management, training and...Suggested
- ...telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide... ...Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work....SuggestedFull timeWork at officeShift work
$24 - $26 per hour
Full-time Description As our Front Office Manager , you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being...Full timeLive inLocal areaFlexible hoursNight shift- The Account Manager (AM) is responsible for delivering exceptional day-to-day service to assigned customer accounts by managing order execution from quote through delivery. Working in partnership with an assigned Business Development Manager (BDM), the Account Manager ...Full timeWork at office
$155k - $175k
Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone...Full timeTemporary workCurrently hiringLocal areaRemote workWorldwideHome officeVisa sponsorshipWork visaFlexible hours$80k - $95k
P10 is launching a content studio built to support fast-moving, project-based social media clients and we need an Account Manager who can keep up. Right now the team operates reactively, clients come in hot with urgent content needs. Your job is to help change that...Remote jobFull timeShift work- ...primarily healthcare providers and clinics, to introduce Tiny Health's microbiome testing services Client Outreach : Proactively call high-potential referrals to schedule introductory meetings and presentations Relationship Building : Establish and maintain...Remote jobFull time
$90k - $120k
FloQast has a mission to support accounting and finance departments with workflow automation by accountants, for accountants. Founded in 2013 in Los Angeles, FloQast now has offices in New York, London and Australia! The Account Manager will be joining a fast-growing...Full timeWork at officeShift work3 days per week- RS Medical designs and builds prescription-grade medical devices that provide pain relief and muscle rehabilitation. Our products empower patients suffering from severe, often debilitating musculoskeletal conditions to get safe and effective on-the-spot treatment at ...Remote jobFull timeWork at office
- ...end to end. The Opportunity This is not an execution-only role. You will own a portfolio of client accounts, running bi-weekly calls, managing campaign performance, writing ad copy, and being the primary point of contact for your clients. You are the strategist and...Full timeWork from homeFlexible hours
$67.66k - $101.49k
About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands...Full timeWork experience placementLocal area$110k - $130k
...initial meetings, showing a demo of our platform, Salesforce hygiene and admin work, customer escalations, follow up meetings, pricing calls and various company calls and meetings. Confident handling objections with a prospect on a call. Sales Strategy & Deal...Full timeWork at officeWorldwideFlexible hours3 days per week- ...Solutions, Natalist, and Everly Diagnostics. We've set a new standard of people-focused, diagnostic-driven care that puts patients at the center of their own health journey. Our infrastructure guides the full testing experience with the support of a national clinician...Full timeTemporary workFlexible hours
- Description About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo...Full timeContract workTemporary workWorldwideFlexible hours
- Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are...Full timeLocal areaWorldwideFlexible hours
- ...Customer Success Manager whose primary role is to lead our Customer Success team, day-to-day operations and future strategy. The role centers around representing business-critical platforms that serve unique customers of varying sizes, ranging from single-site gas station...Remote work
$116k - $174k
Senior Manager, Customer Success Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering...Flexible hours- The group you’ll be a part of The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together...Full timeLocal areaRemote workFlexible hours2 days per week3 days per week1 day per week
- ...plans, and performance management. Establish and run a consistent team operating rhythm, including account health reviews, forecast calls, account planning sessions, and strategy discussions. Set clear expectations for CSM activity, output quality, and customer...Local area
- ...Experience with CRM, business intelligence, and Customer Success platforms, such as HubSpot and Looker ~ A strategic, customer-centered mindset paired with a willingness to work hands-on alongside the team Location Requirement: ~ If you're based in Austin,...Work at office3 days per week
- Remote United States Full time JR0037923 Job Title: Senior Manager, Customer Success About Trellix ? Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations...Full timeLocal areaRemote workFlexible hours
- Company Description Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus...Full timeLocal areaWorldwide
- As a Commercial Account Manager your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their...Full timeWork experience placement
- VIDIZMO is a US headquartered AI and enterprise video intelligence company. We are recognized as a Microsoft Solutions Partner. We serve Fortune 500 companies, government agencies, and enterprises worldwide. Our AI Powered Intelligence Hub uses large language models, retrieval...Full timeWorldwide
- ...-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation Train supervisors and fulfill training role in the absence of the trainer Assist guests regarding hotel facilities in an informative and helpful...Full timeWorldwideFlexible hoursShift work
- ...of our team is super important to us. Choose from different options that include medical, dental, and vision plans. ~♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc. ~ Employee Assistance Program. We offer up to 8 free mental health...Full timeCasual workWork at officeFlexible hours
- Description THE POSITION This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business...Full time
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