Branch Operations Supervisor - Commercial Insurance

Branch Operations Supervisor - Commercial Lines

This is a fully remote role open to applicants across the United States, with the exception of candidates residing in Alaska, Arizona, California or Hawaii. Must be willing to work Monday-Friday 8am-5pm Eastern Standard Time. Supporting: Cherry Hill, New Jersey | Book Focus: Trucking, Transportation, Construction Required: active property & casualty (P&C) license

About the Role

Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values.

Key Responsibilities

Team Leadership: Manage Account Management staff, monitor performance, and provide coaching.

HR Management: Ensure compliance with HR processes and policies.

Performance Monitoring: Ensure productivity, efficiency, quality, and service standards.

Scheduling: Manage staff days off calendars for service continuity.

Staffing Levels: Ensure appropriate staffing levels and recommend adjustments.

Employee Selection: Participate in interviewing and hiring recommendations.

Performance Evaluation: Prepare and deliver performance evaluations.

Coaching and Development: Provide coaching, consultation, and training.

Professional Development: Encourage growth and development of personnel.

Succession Planning: Develop future branch operations leaders.

Culture Promotion: Promote IOA culture and improve engagement.

Performance Gaps: Identify gaps and implement corrective actions.

Data Analysis: Monitor and interpret performance data.

Communication: Maintain transparent communication with leadership.

Process Improvement: Develop and ensure compliance with core work processes.

Policy Enforcement: Implement and enforce company policies.

Technical Competence: Maintain high technical competence and industry expertise.

Leadership Development: Continuously improve management and leadership skills.

Relationship Building: Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.

Ideal Candidate Qualifications

5+ years of industry experience with deep, wide-ranging industry knowledge

3+ years leadership experience.

All required active property & casualty (P&C) licensing

Outstanding communication and people management skills

Proficiency in MS Office (Outlook, Word, Excel)

High School Diploma (or equivalent)

What We Offer

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Professional growth and career progression opportunities

Respectful culture and work/family life balance

Community service commitment

Supportive teammates and a rewarding work environment

What to Expect (Application Process)

30-Minute Phone Screen, Online Assessments, and Interview(s).

The expected pay range for this position is $60,000 to $80,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America