Emergency Assistance Specialist

Job Description

Job Description

Grow with Purpose at Forward Service Corporation (FSC)

& Make a lasting impact on your community.

Forward Service Corporation (FSC) is a nonprofit organization dedicated to empowering individuals to overcome barriers, achieve financial stability, and reach their full potential. Since our founding in 1979, we have provided workforce development, training, and supportive services across Wisconsin. Our work is guided by a people-first philosophy, a strong commitment to diversity and inclusion, and a belief that every person deserves the opportunity to thrive. If you’re looking for a career where you can make a true difference—and feel great doing it—this is the place for you.

Position: Emergency Assistance Specialist

Location: one position available- Fond du Lac, Green Bay, Madison, Wausau, Wisconsin Rapids

In this role, you are responsible for processing Emergency Assistance (EA) applications across all FSC counties, meeting with clients via phone, in person, or through video conferencing to determine eligibility and assess the services and payment amounts they qualify for. You will provide individualized support to clients through resource coordination. Your work will directly contribute to the personal and professional growth of the individuals we serve.

Position Overview- Key Responsibilities (Full details on attached job description):

• Meets with clients via phone, in person, or through video conferencing, ensuring all interactions align with FSC service delivery standards.
• Discusses client situations, assesses resource needs, provides appropriate referrals, and introduces the Transition to Success model
• Manages assigned applications and associated tasks within state systems, ensuring timely and accurate processing.

Highlights of Employment at FSC:

• Competitive starting wage: $23.09/hr
• 13 paid holidays , including Juneteenth & Indigenous People’s day
• Generous paid time off beginning at four weeks annually
• Comprehensive benefits package, including:
  • HMO & Dental
  • 100% company-paid Vision, Life, and Disability Insurance
  • Matching 401(k) plan
• A professional environment with a strong culture of support and respect

Preferred Qualifications:

• Associate’s degree or equivalent work experience
• Minimum of two years’ experience in a related field
• Excellent communication, organizational, and interpersonal skills
• A genuine commitment to helping others succeed

Apply Today

At FSC, you will find more than a job—you will find purpose. If you are motivated by service, committed to growth, and ready to contribute to a meaningful mission, we encourage you to apply.

At Forward Service Corporation we seek diversity. Differing perspectives lead to innovation. We are an equal opportunity employer and invite applications from candidates from all backgrounds. All qualified candidates will receive consideration for employment and promotion without regard to age, ancestry, arrest or conviction record, color, creed, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity or veteran status.