Inside Sales Representative

Company Overview ICAPE Group is a global leader in printed circuit boards (PCBs) and custom‑made technical parts. With operations in over 70 countries and a strong presence across Europe, Asia, and the Americas, ICAPE delivers innovative sourcing, engineering, and supply chain solutions to industrial and OEM customers. We foster a collaborative, high‑performance environment where individuals are empowered to grow, take ownership, and make meaningful impact within a global organization. Role Overview The Inside Sales Representative I (ISR1) is a foundational role responsible for executing day‑to‑day transactional sales activities with a focus on speed, accuracy, and operational excellence. This position supports customer accounts through quoting, order processing, and coordination across internal teams including Engineering, Quality, and Logistics. ISR1 plays a critical role in ensuring a seamless customer experience while building the technical and commercial skills required for future growth within ICAPE. Key Responsibilities Customer & Account Management Support assigned accounts through daily transactional activities Maintain clear, professional, and timely communication with customers Track and follow up on RFQs, orders, and delivery timelines Quoting & Cost Analysis Process RFQs using ICAPE systems (E‑shop, Matrix, Supplier RFQ) Prepare accurate and timely quotations Validate customer specifications and elevate complex requests Cross‑Functional Collaboration Coordinate with Engineering, Quality, Logistics, and Customer Service Ensure smooth transition from quote to order fulfillment Communicate risks proactively to avoid delays Process Improvement & Reporting Maintain accurate data in SAP and CRM systems Monitor KPIs such as turnaround time and order accuracy Analyze basic operational reports and identify inefficiencies Training & SOP Compliance Follow ICAPE Standard Operating Procedures Participate in onboarding and continuous learning programs Develop foundational PCB and systems knowledge Required Skills & Experience Education & Background Bachelor’s degree in Business, Supply Chain, or related field preferred 1–3 years of experience in customer service, inside sales, or B2B environment Technical Skills Proficiency in Microsoft Office (Excel, Outlook, Teams) Experience with ERP/CRM systems (SAP preferred) Ability to learn technical tools and quoting systems quickly Operational & Analytical Skills Strong attention to detail and accuracy Ability to manage multiple priorities in a fast‑paced environment Strong organizational and time‑management skills Why Join ICAPE Clear career progression: ISR1 → ISR2 → ISR3 → Program Manager / Account Manager Exposure to global markets and supply chain operations High‑performance culture with leadership visibility Opportunity to grow within a rapidly expanding international organization Physical Requirements Prolonged periods working at a computer Ability to lift up to 40 lbs occasionally Equal Opportunity Statement ICAPE is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and ensure fair consideration for all candidates. #J-18808-Ljbffr ICAPE GROUP