Billing Clerk

Job Description

Job Description

A growing organization is seeking a Bilingual Billing Clerk for a contract-to-hire opportunity. This role is ideal for someone who enjoys a blend of billing, customer service, order management, and administrative support. You will serve as a key point of contact for customers, carriers, and internal teams while ensuring accurate invoicing, timely order tracking, and exceptional service throughout the customer lifecycle.

The ideal candidate is highly organized, detail-oriented, bilingual in Spanish and English, and thrives in a fast-paced environment where managing multiple priorities is essential.

Key Responsibilities

Billing & Invoicing

• Prepare, review, and process customer invoices accurately and timely
• Reconcile invoices against orders, delivery documentation, and pricing agreements
• Investigate and resolve billing discrepancies and invoice disputes
• Process billing adjustments, credits, and payment applications
• Monitor outstanding invoices and support collections efforts
• Maintain organized billing records and supporting documentation
• Collaborate with accounting and finance teams to ensure billing accuracy and compliance

Customer Service & Order Management

• Serve as the primary point of contact for customer, carrier, and logistics-related inquiries
• Manage incoming calls, emails, and service requests professionally and efficiently
• Process customer orders and purchase orders from initiation through delivery completion
• Provide timely updates regarding order status, delivery schedules, and service issues
• Coordinate with transportation providers and operational teams to ensure smooth order fulfillment
• Resolve customer concerns and identify effective solutions within established guidelines
• Maintain accurate records of customer interactions and transactions
• Establish and maintain new customer and vendor accounts
• Support customers with product documentation, technical information, and related requests
• Build strong customer relationships through proactive communication and responsiveness

Administrative Support

• Provide general office and administrative support
• Prepare, edit, and proofread correspondence and business documents in both English and Spanish
• Maintain organized electronic and physical filing systems
• Support internal processes, procedures, and recordkeeping requirements
• Assist with special projects and additional administrative duties as assigned

• Bilingual in Spanish and English (written and verbal) required
• 2+ years of billing, invoicing, customer service, or administrative experience
• Experience managing customer orders, invoices, and account documentation
• Strong attention to detail with excellent organizational skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Excellent communication and problem-solving abilities
• Proficient in Microsoft Office Suite, including Excel, Outlook, and Word
• Experience working with ERP, billing, or accounting systems preferred
• Strong customer service mindset with a proactive and professional approach

Preferred Experience

• Billing and accounts receivable support
• Order entry and order management
• Logistics, transportation, distribution, manufacturing, industrial, or service-based environments
• Invoice reconciliation and collections support
• Customer account maintenance and data management