Remote Case Management Associate

Supporting the Case Management department, the full-time Remote Case Management Associate will engage in telephonic outreach to members, monitor eligibility, update databases, and research support services for families. Key responsibilities Facilitates communication between members and Case Managers, ensuring a friendly and courteous experience Conducts outreach calls to introduce the Maternity CM program and assist with information gathering for case management activities Documents member interactions and maintains accurate data in medical management databases as directed by leadership Required qualifications Must reside in CST, MST, or PST time zones; EST candidates must work specified hours 1-3 years of customer service experience in a healthcare environment Bilingual (Spanish) preferred High school diploma or equivalent required; college degree preferred Call center and insurance/payor experience preferred