Performance Manager

Performance Manager – Seasonal San Jose, CA 95128 | $28.00 per hour | Seasonal | September – November 2026 Overview During the seasonal operational period, the Performance Manager will oversee the daily operations of performance and entertainment staff, coaching actors, maintaining show quality, and ensuring every guest encounter is extraordinary. Responsibilities Team Leadership & Performance Management Supervise, coach, and mentor performance staff to maintain high standards of show quality and guest engagement. Provide daily feedback, recognition, and constructive coaching to foster professional growth and sustain team morale. Oversee scheduling, timekeeping, and staffing levels to ensure adequate coverage each night. Lead pre‑shift meetings, communicate performance goals, and address challenges as they arise. Operational Oversight Monitor adherence to all standard operating procedures, safety protocols, and company policies. Track and manage labor hours, training budgets, and operational costs, reporting variances to management. Oversee execution of performances, meet‑and‑greet events, and special events in coordination with technical and creative teams. Quality Control & Guest Experience Maintain high standards for show quality, character consistency, and guest interaction. Observe live performances, provide real‑time feedback, and implement improvements as needed. Address guest and internal concerns promptly, ensuring a safe and enjoyable environment for all. Collaboration & Communication Partner closely with creative, costume, makeup, and technical departments to ensure cohesive show delivery. Foster a collaborative and inclusive team culture across all staff levels. Support installation of new shows, events, and entertainment projects as needed. Administrative Duties Administer payroll, scheduling, and attendance records accurately and on time. Monitor inventory and submit requests for performance‑related supplies. Prepare reports on performance metrics, guest feedback, and team achievements. Safety & Compliance Promote and enforce safety procedures, responding to incidents and concerns appropriately. Ensure compliance with all health, safety, and environmental standards. Qualifications 3+ years in entertainment, live events, theme park, or attractions management—performance or production experience strongly preferred. Proven ability to supervise and motivate a large, diverse seasonal workforce. Strong coaching and team‑building skills with a talent for developing frontline staff. Excellent organizational and communication skills; calm and decisive under pressure. Experience with scheduling, timekeeping, and basic budget/labor tracking. Availability to work evenings, weekends, and all scheduled event dates throughout the season. Must be 18 years of age or older. Compensation & Employment Details Hourly Rate: $28.00 per hour. Employment Type: Seasonal/Temporary. Expected Season Duration: Late September – Early November 2026. Work Schedule: Evenings, weekends, and holidays required during operational season. This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed. Legal and Equal Opportunity Statements Thirteenth Floor Entertainment Group participates in E‑Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals. Equal Opportunity Employer. Thirteenth Floor Entertainment Group complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, age, or any other characteristic protected by law. Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act (AB 1008). Applicants with disabilities may request reasonable accommodations at any point in the hiring process. In connection with your application for employment, Thirteenth Floor Entertainment Group collects personal information about applicants as permitted and required by law. This information is retained in accordance with applicable law and internal data retention policies. If you have questions, please contact Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr