Program Specialist

Program Specialist

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Workforce Development (DWD): Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana's employment future. If managed properly, Indiana's workforce will be second to none and completely prepared for the next phase of the state and country's economic growth.

Role Overview

The Program Specialist serves as a subject matter expert for an assigned program area, providing advanced support across document intake, customer service, and legal processes. This role ensures accurate case management, timely coordination of Review Board and Court of Appeals activities, and effective communication with internal and external stakeholders. The position also supports the Legal Division through special projects and high-level administrative tasks as needed.

A Day in the Life

Based upon specific program area and needs, the essential functions of this role could include:

• Serves as a claims specialist and subject matter expert for specific program area.
• Data Capture: Accurately processes faxed and scanned hardcopy reports, forms, correspondence, and other documents. Assigns the correct Form ID to create the appropriate work item, researches missing critical information needed to index incoming documentation, and accurately indexes the critical information to ensure it is associated with the correct customer. Formats and assigns required tracking data to the imaged documents which become reference tools and work items in the database for the appropriate agency unit.
• Appeals: Provides administrative and clerical support to the Administrative Law Judges within the department. Provides hearing parties with specific information about their cases, prepares correspondence, maintains reference and resource materials, updates files, forms, and reports.
• Compliance: Performs various daily administrative duties, responds to subpoenas sent to the Fraud unit, sets up potential fraud cases, assist and/or completes the appeals for the unit. Handles all requests for corrections, non-issue, and requalifications before being processed for appeals.

What You'll Need for Success

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge of state governmental administrative structure
• Working knowledge of assigned program area
• Effective written and verbal communication skills
• Attention to detail and proofreading skills
• Organizational skills with the ability to prioritize tasks effectively and multitask
• Ability to use Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties
• Ability to work independently
• Ability to provide effective and professional customer service to internal and external parties

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 4 years of experience in administrative support, business administration, program support, public administration or related area, applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.