Light Duty Operator

Job Description

Job Description:\n\nDescription:\nLight Duty Operator - Alexandria, VA Shift Schedule - One day off each week (day off will be Tues, Wed, or Thur; off on Saturday each week).\nShift schedule 7:00a - 7:00pPOSITION SUMMARYOperate towing and recovery equipment safely and efficiently to provide emergency roadside assistance, accident recovery, and abandoned vehicle services. Deliver professional, timely, and customer-focused service while representing the company positively. Maintain assigned trucks and equipment according to company standards, and complete all required documentation, both accurately and on time. Demonstrate professionalism, dependability, strong communication skills, and a commitment to safety in all interactions. Serve as a trusted “Hero of the Highway” by helping customers when they need it most.ESSENTIAL FUNCTIONS Operational Excellence & Customer SatisfactionAchieve customer satisfaction and complete assigned service calls within established response-time standards. Compliance & SafetyMaintain 100% compliance with company policies, safety procedures, and regulatory requirements, with zero preventable safety violations. Collaboration & CommunicationRespond to customer, vendor, and internal team inquiries within one business day and maintain positive working relationships as evidenced by supervisor feedback and minimal escalations. Documentation AccuracyComplete service tickets and documentation accurately and within required deadlines, with minimal errors.Continuous ImprovementIdentify and recommend service improvements that enhance operational efficiency or customer experience. Accountability & Decision-MakingDemonstrate sound judgment by resolving routine issues independently and maintain zero substantiated complaints related to professionalism, integrity, or accountability.Report to work on time and ready for duty; attend meetings, training sessions, and safety briefings as required.Collaborate effectively with coworkers, dispatch, and management to support efficient operations.Maintain acceptable attendance and punctuality standards.Complete assigned work orders within established timeframes.Demonstrate reliability in fulfilling commitments and job responsibilities. Flexibility & Additional ResponsibilitiesComplete all assigned duties by established deadlines while maintaining performance standards in primary job responsibilities.COMPETENCIESSafe Vehicle Operation, Towing and Recovery Skills, Customer Service Excellence, Problem Solving & Decision-Making, Safety Awareness, Equipment and Vehicle Maintenance, Documentation and Recordkeeping, Time Management and Reliability, Adaptability and Resilience, Professionalism and Accountability, Teamwork and Collaboration\nEligibility for Guaranteed Pay\nEmployees must meet and maintain the following requirements to qualify for guaranteed pay:\n\n Must have clean driving record, DCJS Card (when applicable), and current DOT Medical Card.\n Work all scheduled shifts, including on-call nights, weekends, and holidays, as assigned.\n Maintain satisfactory performance with no active disciplinary or probationary actions. (Guaranteed pay is suspended during any disciplinary or probationary period.)\n Have no preventable damage claims. (Guaranteed pay is suspended during any damage-related probationary period.)\n Maintain regular attendance. Guaranteed pay may be reduced or suspended during pay periods involving PTO usage or unauthorized absences, as determined by management.\n Remain available for emergency after-hours service calls and reside within reasonable proximity to the assigned service area.\n\nGuaranteed Pay Expectations and Additional Duties\nOperators receiving guaranteed pay are expected to work their full assigned schedule and perform all essential job duties. When call volume is low or downtime occurs, operators must promptly notify their supervisor and be available to perform additional duties as assigned.\nAdditional responsibilities may include, but are not limited to:\nShop and Yard Support\n\n Assist with facility, shop, and yard maintenance.\n Perform basic equipment inspections, minor repairs, preventive maintenance, and material handling.\n Support site cleanup, organization, and general labor activities.\n\nGrounds Maintenance\n\n Maintain company property using lawn and landscaping equipment, including mowers, trimmers, rakes, and shovels.\n\nFacility Maintenance and Janitorial Duties\n\n Clean and maintain offices, shops, and common areas.\n Remove trash and debris, organize inventory and parts, perform snow removal, and assist with power washing and general upkeep.\n\nFleet Appearance and Vehicle Detailing\n\n Clean, wash, vacuum, polish, and detail company vehicles and equipment.\n Check and top off fluid levels, clean engines and interiors, and ensure assigned equipment remains professional and service-ready.\n\nOperators are expected to demonstrate flexibility, professionalism, and a team-oriented attitude while supporting all operational needs of the company.PHYSICAL REQUIREMENTSAbility to safely operate a light-duty tow truck for extended periods of time. Ability to lift, carry, push, and pull up to 50 pounds regularly and greater weights with assistance or mechanical equipment. Ability to bend, stoop, kneel, crouch, climb, reach, and work in awkward positions while securing and recovering vehicles. Ability to safely attach, detach, and operate towing and recovery equipment, including chains, straps, wheel-lifts, winches, and dollies. Ability to walk and stand for extended periods while performing roadside services and vehicle recoveries. Ability to work outdoors in varying weather conditions, including extreme heat, cold, rain, snow, wind, and humidity. Ability to perform duties in high-traffic environments while maintaining situational awareness and adhering to safety procedures. Ability to see, hear, and communicate effectively to operate equipment safely and interact with customers, dispatch personnel, law enforcement, and co-workers. Ability to work safely in low-light, night time, and emergency response situations. Ability to maintain sufficient manual dexterity to operate vehicle controls, towing equipment, mobile devices, and documentation systems. Ability to tolerate exposure to noise, fumes, dust, grease, fuel, vehicle fluids, and other roadside environmental conditions. Ability to respond to emergency calls and work flexible hours, including nights, weekends, holidays, and on-call assignments. Ability to meet company medical, physical, and insurance requirements necessary to perform the essential functions of the position safely.Ability to work 10-12 hour shifts for maximum performance. Shift hours may vary based on business needs.WORK ENVIRONMENTThis position operates in a physically demanding and safety-sensitive environment that requires flexibility, independence, professionalism, and the ability to provide exceptional service under varying conditions and time constraints.PERFORMANCE EXPECTATIONSProvide safe, timely, and professional towing and roadside assistance services while delivering exceptional customer service.Adherence to safety standards, company policies, and regulatory requirements; effective operation and maintenance of towing equipment.Accurate completion of required documentation.Reliability, sound judgment, strong communication skills, and a commitment to customer service while maintaining a positive company image.Safety, response times, customer satisfaction, operational efficiency, equipment care, and overall professionalism will measure performance.REQUIRED NOTICES\nEqual Employment Opportunity. Valor Fleet Services is an Equal Opportunity Employer. We do not discriminate against any employee or applicant on the basis of race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion or creed, sex (including pregnancy, childbirth, lactation, and related medical conditions), sexual orientation, gender identity or expression, national origin or ancestry, age (40 and over), physical or mental disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, compensation, benefits, training, transfer, discipline, and separation.\nEssential Functions and Reasonable Accommodation. The Essential Functions stated above are the fundamental duties of this position and were prepared in writing before the position was advertised or interviews were conducted, so that they may serve as evidence of the essential functions of the job under the Americans with Disabilities Act, 42 U.S.C. § 12111(8). Valor Fleet Services provides reasonable accommodation to qualified individuals with disabilities to enable them to perform these essential functions, unless doing so would impose an undue hardship. Applicants and employees who need an accommodation should contact Human Resources.\nPregnancy, Childbirth, and Related Medical Conditions. You have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions, including lactation. Consistent with the federal Pregnant Workers Fairness Act, the PUMP for Nursing Mothers Act, and applicable state law, including the South Carolina Pregnancy Accommodations Act, S.C. Code Ann. § 1-13-10 et seq. Valor Fleet Services provides reasonable accommodations for known limitations related to pregnancy, childbirth, or related medical conditions unless doing so would impose an undue hardship. You will not be required to accept an accommodation you did not request, and you will not be required to take leave if another reasonable accommodation can be provided.\nCompensation Disclosure and Wage Discussions. Where required by law including the Maryland Wage Range Transparency Act and Virginia’s pay transparency law effective July 1, 2026, the wage or salary range, a general description of benefits, and any other compensation offered for this position will be disclosed in each public and internal posting. Valor Fleet Services does not seek or rely on an applicant’s wage or salary history where prohibited by law. Employees have the right to inquire about, discuss, or disclose their own wages or those of other employees, and will not be retaliated against for doing so.\nFair Labor Standards Act Classification. The FLSA classification stated above reflects Valor Fleet Services’ good-faith determination as of the date of this description. Classification depends on actual job duties and compensation rather than job title, and is subject to periodic review and change.\nEmployment Eligibility. All offers of employment are contingent on satisfactory completion of Form I-9 employment eligibility verification. Where required by state law, Valor Fleet Services participates in E-Verify, including for all employees in South Carolina, for employees in North Carolina where the company employs 25 or more individuals in that state, and for employees in Tennessee where the company employs 35 or more full-time equivalent individuals.\nAt-Will Employment. Employment with Valor Fleet Services is at will. Nothing in this position description creates a contract of employment, express or implied, or a guarantee of employment for any specific duration. Either the employee or the company may end the employment relationship at any time, with or without cause and with or without notice, subject to applicable law.\nScope of This Description. This position description describes the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, and skills required. Duties may change at any time based on business needs.\nEMPLOYEE ACKNOWLEDGEMENT\nI have received and reviewed this position description. I understand the essential functions, responsibilities, and expectations of this position, and I can perform the essential functions with or without reasonable accommodation. I understand that this description is not a contract of employment and that my employment is at will.\n? By typing my name below, I intend to sign this document electronically and agree that my electronic signature has the same force and effect as a handwritten signature under the federal ESIGN Act, 15 U.S.C. § 7001, and the Uniform Electronic Transactions Act as adopted in Delaware, Maryland, North Carolina, Pennsylvania, South Carolina, Tennessee, and Virginia.\nEMPLOYEE\nPRINTED NAME\nSIGNATURE\nDATERequirements:\nQUALIFICATIONS\nMinimum Qualifications \nPrior towing experience\nDriving record must meet the requirements of company insurance carrier and company fleet safety program. Driver must also meet the driver qualification standards set forth by the DOT. \nQualifications\nValid driver's license is appropriate for the assigned vehicle and ability to meet company, insurance, and DOT driving requirements.\nAbility to respond to after-hours calls within required response times.\nProfessional appearance and conduct.\nStrong customer service skills and a positive attitude when working with customers and coworkers.\nAbility to communicate effectively in English, complete basic paperwork, and perform basic math calculations.\nAbility to sit for extended periods, drive frequently, bend, lift, and use radio and telephone communication systems.\nAbility to pass required drug screenings and background checks.\nBasic mechanical aptitude and problem-solving skills.\nAbility to obtain a DCJS registration, as well as DOT medical certificate, if required.\nSafe driving record that meets company fleet safety and insurance standards.\nPreferred Qualifications: Prior towing experience, including wheel-lift or flatbed experience, is preferred. A proven record of safe driving and excellent customer service is also preferred.