Automotive Service Advisor/Writer

Job Description

Job Description

Job description

We are looking for customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities:

• Effectively manage incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Perform state inspections
• Shuttle customers to work or home

Requirements

• Proven customer support experience and genuine desire to help people.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree or equivalent
• Valid driver's license
• Reliable transportation
• Capable of working effectively on a team.
• Dependable, friendly, and enthusiastic.
• Detail oriented.
• Computer proficiency.
• A clean, polished appearance.