Applicant Call Representative

divh2Applicant Call Representative/h2pPremier Disability Services, a division of Internet Brands. We are seeking qualified Applicant Call Representatives to join our high-volume call center team based in Minneapolis, MN. About Us: Premier Disability Services, LLC is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. About the Role: The role will assist claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately./ppCompensation: $14.50/hr (remote) OR $18.00/hr (onsite in MN) with the opportunity to earn up to $750/month in performance-based bonuses. Hiring States: Onsite in Minnesota OR Remote in Georgia, Iowa, Texas, South Dakota, Kansas Work Location: Minnesota (Brooklyn Park): Onsite only Pay Starts at $18/hr All other listed states: Remote Pay starts at $14.50/hr Terms: Full-Time, hourly, non-exempt Hours of Operation: MondayFriday, 8:00 AM 6:00 PM CST Responsibilities:/pulliCompletes the online application for the claimant./liliAsks a series of personal medical questions./liliUses several systems to complete the process. Website, internal, and order management systems./liliDemonstrate Empathy, Compassion, and Patience./liliMaintain confidentiality of sensitive information/liliMeet productivity and quality goals./liliUse of call management software to answer calls, adhere to specified schedule, and breaks./li/ulpQualifications:/pulliPrevious experience in a call center environment./liliCustomer service orientated with demonstrated ability to show empathy./liliExcellent written and verbal communication skills/liliMust be patient and inclined to help others./liliMust be detail oriented./liliAbility to achieve high productivity and quality standards./liliProficient working knowledge of Windows OS, Internet, and associated software./liliBILINGUAL - English/Spanish a plus./li/ulpIn addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and ADD insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process. Premier Disability Services is part of a larger corporate family Internet Brands. When you click to view or apply for a role, you may be redirected to our secure applicant portal managed by our recruiting partner Jobvite for Internet Brands. This centralized system helps us manage applications across brands your application will be routed only to the employer and role you select./p/div