Associate Director Clinical Ops

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CenterWell Medical Group, part of Humana's CenterWell Senior Primary Care organization, delivers virtual care and support services to seniors with complex healthcare needs. As a growing value-based care organization, we use data, technology, and a collaborative, mission-driven culture to improve patient outcomes and transform healthcare delivery.

Role Summary

The Associate Director, Clinic Operations is a senior leadership role responsible for overseeing clinic operations, provider performance, and quality patient care within a virtual, value-based care environment. As the Associate Director, you will lead advanced practice providers, improve operational and clinical outcomes, foster an engaged care team, and ensure the delivery of safe, efficient, high-quality care. As a rapidly growing organization, we are looking for a leader who is comfortable operating in ambiguity, building new capabilities, and creating scalable processes in a dynamic environment.

This role requires the associate to be a licensed Nurse Practitioner or Physician Assistant with an active, unrestricted license and the ability to maintain clinical practice, approximately 10% of the time, to support direct patient care, clinical credibility, and compliance with practice expectations.

This is a remote position reporting to the Regional Medical Director.

Main Responsibilities

• Provider Leadership & Engagement
  • You will lead a team of virtual care providers while promoting accountability, engagement, and continuous improvement
  • You will advocate for providers and ensure alignment with organizational priorities
  • You will foster provider development, performance, and retention through coaching and leadership
  • You will be a leader who promotes organizational values
• Operational Performance & Accountability
  • You will manage clinic operations, including schedule optimization, access management, provider coverage, resource allocation, productivity, and panel performance.
  • You will ensure efficient virtual care workflows that support patient access, continuity of care, and quality outcomes.
  • You will manage performance metrics, including utilization, access, patient experience, panel management, and value-based outcomes.
  • You will identify operational gaps and implement scalable process improvements
• Performance Management
  • You will lead provider performance management through coaching, development planning, and data-driven performance improvement
  • You will foster accountability and professional growth within a supportive team environment
  • You will recognize and promote stellar performance to build a culture of success
• Quality, Safety & Clinical Excellence
  • You will promote high-quality, safe, evidence-based care across the virtual clinic
  • You will promote patient safety, clinical accountability, and ongoing quality improvement
  • You will apply data and partner with clinical leaders to improve outcomes and support value-based care
• Program & Clinical Oversight
  • You will provide clinical leadership to support high-quality virtual care and positive patient outcomes
  • You will help improve care model efficiency, provider experience, and clinical performance
  • You will collaborate on quality improvement projects and provide direct patient care when needed
• Team Development & Talent Management
  • You will support provider and care team recruitment, hiring, and onboarding
  • You will evaluate performance, provide coaching, and support professional development
  • You will ensure compliance with organizational policies, workflows, and clinical standards
• Clinical Practice (Approximately 10%)
  • You will provide direct patient care through virtual visits, delivering safe, high-quality, evidence-based care while maintaining clinical competency and compliance with organizational standards. The role is expected to include clinical practice approximately 10% of the time.
  • You will serve as a clinical leader, supporting providers, promoting best practices, and fostering excellence in patient-centered, value-based care.
  • You will leverage clinical experience to drive quality improvement, optimize care delivery and workflows, and improve patient outcomes.

Qualifications:

• Required
  • You will be a licensed Nurse Practitioner or Physician Assistant. You will have a minimum 2–5 years of clinical experience as an Advanced Practice Provider (NP, PA)
  • You will have a minimum 2–3 years of experience leading physicians or APPs
  • You have and maintain two or more active, unrestricted Nurse Practitioner or Physician Assistant license and be willing to obtain and maintain additional state licenses as needed in one or more of the following states: FL, TX, MS, LA, VA, NC, SC, GA, AZ. Additional states could be added to the list as we grow the program
  • You will have at least 1 year of experience working in a virtual care setting
  • You will have experience building, scaling, or leading clinical operations in a startup or high-growth, or rapidly evolving healthcare environment

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Use your skills to make an impact

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$115,200 - $158,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-24-2026

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.