Customer Service Manager

Overview The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Responsibilities Oversee quality care and overall client satisfaction. Supervise and provide guidance to the Caregivers who provide direct care to the clients served. Manage employee scheduling, identify problem situations, and implement proactive solutions. Maintain strong and positive relationships with referral partners, payor sources, and clients. Ensure proper documentation and record-keeping. Conduct periodic home visits and safety checks. Qualifications Associate or bachelor's degree in business, nursing, social services, or related field of study preferred. Prior scheduling, management, or supervisory experience. Accountable and reliable with the ability to work independently with good judgment. Valid driver's license and auto insurance. Excellent verbal and written communication skills. Excellent customer service skills. Strong organizational and problem‑solving abilities. Ability to thrive in a fast‑paced environment and efficiently manage client or employee needs with urgency. People‑person attitude, friendly, compassionate, and able to build positive relationships and partnerships. Benefits Great company culture. Competitive pay with daily pay options available. Tuition reimbursement and campus partnerships. Flexible work schedules close to home. Referral bonuses. Benefits, supplemental plans, EAP, and 401K participation. Career growth and development opportunities. Salary Range USD $18.00 / Hour #J-18808-Ljbffr